Job Description:
Core MDM Responsibilities
Migration & Tenant Management: Execute cross-platform migrations (e.g., transitioning assets from Workspace One to Microsoft Intune) while maintaining profile parity and security compliance. Intune experience is a must. Workspace One experience will help during migration.
Profile & Policy Engineering: Design and deploy Configuration Profiles, Compliance Policies, and App Protection Policies (APP) for a diverse fleet of Apple devices.
Automated Provisioning: Architect and maintain zero-touch deployment workflows using Apple Business Manager (ABM) and Automated Device Enrollment (ADE) to minimize manual setup time.
Application Lifecycle Management: Manage the enterprise app catalog, including VPP license assignment, wrapping LOB (Line of Business) apps, and pushing critical updates without disrupting end-user workflows.
Certificates and token renewals.
Hands-On & Analytical Support
Clinical Hardware Optimization: Perform 'boots on the ground' support for clinical mobile hardware, including iPhones, iPads, and Mac mini docking stations, ensuring high availability in a 24/7 environment.
Identity Integration: Troubleshoot SSO and authentication flows involving Imprivata Mobile Access Management (MAM) and Azure AD (Entra ID).
Data-Driven Reporting: Analyze MDM console data to generate enrollment trends, hardware refresh cycles, and compliance audits for leadership.
Process Refinement: Translate physical support challenges into technical policy changes to reduce recurring 'touch' requirements for the IT team.
End-User Consultations: Conduct one-on-one sessions for complex device migrations, ensuring a seamless transition for staff during major infrastructure shifts.
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