Overview:We are seeking a customer-focused Desktop Support Technician to support a mixed Windows and Apple environment. This role provides hands-on technical assistance for approximately 1,200 users and 2,000 devices, ensuring smooth deployments, reliable system performance, and a strong end-user experience.
Key Responsibilities- Deliver strong customer service while supporting users across Windows 11 and Apple iOS/macOS environments (50/50 split).
- Support device deployments, including preparing, imaging, configuring, and troubleshooting systems throughout the rollout process.
- Use SCCM for imaging and application deployment, including issue resolution where needed.
- Register and manage devices in Intune, ensuring proper configuration and compliance.
- Perform user account and access administration in Active Directory, including password resets, workstation joins, and access updates.
- Provide assistance for multi-factor authentication setup and troubleshooting (nice to have).
- Troubleshoot hardware and software issues across desktops, laptops, mobile devices, and peripherals.
- Handle basic networking support, including TCP/IP, DNS, DHCP, Wi-Fi issues, and connectivity troubleshooting.
- Maintain clear and accurate ticket documentation, asset tracking, and user communication.
- Collaborate with team members to support IT projects, refresh cycles, and infrastructure improvements.
Required Skills & Qualifications- Strong customer service and communication skills.
- Experience supporting Windows 11 and Apple iOS/macOS environments.
- Hands-on experience with SCCM imaging and deployment.
- Working knowledge of Active Directory and Intune device registration.
- Basic networking knowledge including TCP/IP, DNS, DHCP, and wireless troubleshooting.
- Ability to manage and prioritize multiple tickets in a high-volume environment.
Preferred Skills (Nice to Have)- Experience supporting multi-factor authentication platforms.
- Familiarity with endpoint security, mobile device management, and compliance tools.
Job Type & LocationThis is a Contract position based out of Indianapolis, IN.
Pay and BenefitsThe pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Indianapolis,IN.
Application DeadlineThis position is anticipated to close on Mar 21, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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