APPLICATION INSTRUCTIONS:- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
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Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. JOB DESCRIPTION AND POSITION REQUIREMENTSThe Penn State IT Support Services is looking for enthusiastic, customer-focused intern to join our team as IT Support Specialist. These positions are part-time. The IT Support Services Intern supports day-to-day IT support operations while gaining exposure to multiple functions through a mix of frontline support work and structured learning activities. These are in-person positions at University Park. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential.
Responsibilities:
- Respond to customer inquiries via phone, email, and in person
- Diagnose and troubleshoot technical issues reported by users
- Provide basic IT support in various professional settings
- Follow up with users to ensure their issues have been resolved promptly
- Create and maintain documentation for IT systems and procedures
- Assist with various IT projects and initiatives
Qualifications:- Strong communication and customer service skills
- Basic knowledge of IT systems and troubleshooting procedures
- Ability to work independently and within a team environment
- Strong attention to detail and time management skills
- Must be able to occasionally lift up to 50 lbs.
BACKGROUND CHECKS/CLEARANCESEmployment with the University will require successful completion of background check(s) in accordance with University policies.
CAMPUS SECURITY CRIME STATISTICSPursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAWPenn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
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