Tax Collector 2

Position Summary:

The Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and collect tax liabilities and delinquencies via phone calls and field visits to residences, places of employment, and/or business locations, and will educate taxpayers while promoting voluntary taxpayer compliance. To succeed in this position, candidates should have a bias for doing the right thing and serving others with a positive attitude.

Job Responsibilities:

• Reviewing taxpayer accounts.
• Verifying, gathering, and updating key information simultaneously.
• Educating taxpayers on online resources and current tax policies.
• Documenting actions taken in multiple systems.
• Participating in all team engagement activities.
• Meeting performance expectations.
• Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned.
• Schedules field visits to taxpayers' residences, places of employment, and/or business locations.
• Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance in obtaining and maintaining tax compliance.
• Negotiate payment arrangements.
• Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale.

Skills Required:

• Strong ability to multitask.
• Basic use of Microsoft Word, Excel, and Google Workspace.
• Basic math skills are required: addition, subtraction, multiplication, and division.
• Communicate well both in writing and verbally.
• Great interpersonal skills.
• Retain knowledge easily.
• Creative in problem-solving.
• Goal-oriented.
• Must have the ability to work a flexible schedule as dictated by business needs within our operating hours, 7:45 am to 5:15 pm, Monday through Friday.
• Must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
• Must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset), not public transportation.

Skills Preferred:

• Spanish-speaking.
• Process Improvement.

Education Required:

• High School Diploma or equivalent.

Education Preferred:

• Associate's Degree or higher.

Experience Required:

• The previous two positions should each be at least 1 consecutive year in a fast-paced call center.
• National call centers in industries such as finance/banking, insurance, and telecommunications (not technical support).
• 2 years of call center experience in an industry such as banking/finance and insurance.

Experience Preferred:

• Experience with participating in process improvement activities.

Additional Information:

• This position offers the possibility of future permanent employment for agents who successfully perform the duties of the position and demonstrate dependability and cultural alignment.
• Selected candidates must abide by the required pre-employment checks, including state and federal criminal background checks, fingerprinting, and a check of Arizona tax filing records for the previous 5 years.
• Training is an intensive 3 to 6 weeks from 8:30 am to 5 pm. TRAINING IS ONSITE.
• Attendance is critical, as learning and applying knowledge are continuous in this role.
• Hybrid role.
• Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.
• If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with the issued equipment.
• Short stint work history will likely not make it to the interview.
• Call center history should not be about switchboard operations/dispatch, or transferring calls.
• Operating hours (7:45 am to 5:15 pm, Monday through Friday).