Apple Mac Desktop Support L2 Engineer

Cambridge, MA, US • Posted 2 days ago • Updated 2 days ago
Contract Independent
Contract W2
12 Months
Travel Required
On-site
$25 - $27/hr
Fitment

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Job Details

Skills

  • JAMF 4
  • MaciOS

Summary


Job Title : Apple macOS Desktop Support L2 Engineer

The Apple macOS Desktop Support L2 Engineer will provide comprehensive end-user support for corporate Mac devices. The role focuses on incident resolution, service requests, break-fix support, and ensuring service delivery in line with defined SLAs. The engineer will also support mobile device management and enterprise desktop environments.

Key Responsibilities

  • Provide L2 deskside and remote support for macOS devices
  • Troubleshoot macOS operating system, hardware, and application-related issues
  • Perform IMAC activities including provisioning, setup, and decommissioning of devices
  • Support standard enterprise desktop applications across the organization
  • Assist with macOS updates, patching, and system upgrades
  • Manage peripherals such as printers, scanners, and other endpoint devices
  • Document incidents, resolutions, and technical solutions in ITSM tools
  • Coordinate with Jamf and mobility teams for device management and policy enforcement
  • Escalate complex or unresolved issues to L3 support teams
  • Ensure adherence to SLA targets and maintain high customer satisfaction (CSAT)
  • Manage and maintain accurate inventory of corporate-owned mobile devices (iOS phones and tablets)
  • Track full device lifecycle including issuance, replacement, recovery, and decommissioning
  • Provide support for iOS devices using VMware AirWatch / UEM platforms
  • Perform device troubleshooting, selective wipe, and enforce security policies

 

Mandatory Requirements

  • Strong communication skills
  • Willingness to work onsite in Boston
  • Flexibility to work overtime, holidays, and on-call support when required
  • Basic knowledge of Jamf is required
  • Hands-on experience in managing and supporting mobile devices (iOS preferred)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10442861
  • Position Id: 8996626
  • Posted 2 days ago
Contact the job poster
HH

Hamna Hussain

Recruiter @ Sky Systems, Inc. (SkySys)
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