Apple Macos Desktop Support

Boston, MA, US • Posted 3 days ago • Updated 3 days ago
Contract Independent
2 Years
Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • IT Support

Summary

Apple macOS Desktop Support (Boston Onsite)

The Apple macOS Desktop Support L2 Engineer provides end-user support for CLIENT Mac devices, focusing on incident resolution, service requests, and break-fix support in accordance with defined SLAs.

· Provide L2 deskside and remote support for macOS devices

· Troubleshoot OS, hardware, and application issues

· Perform IMAC activities including provisioning and decommissioning

· Support standard enterprise desktop applications

· Assist with macOS updates and patching

· Manage peripherals such as printers and scanners

· Document incidents and solutions in ITSM tools

· Coordinate with Jamf and mobility teams as needed

· Escalate unresolved issues to L3

· Maintain high CSAT and SLA compliance

· Maintain accurate inventory of corporate-owned mobile devices (iOS phones and tablets)

· Track device lifecycle end to end including issuance, replacement, recovery, and decommissioning

· Support iOS devices using VMware AirWatch/UEM platforms

· Perform device troubleshooting, selective wipe, and policy enforcement

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10442861
  • Position Id: 8978530
  • Posted 3 days ago
Contact the job poster
HH

Hamna Hussain

Recruiter @ Sky Systems, Inc. (SkySys)
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