service Desk support

Lafayette, LA, US • Posted 1 day ago • Updated 1 day ago
Contract W2
Contract Corp To Corp
Contract Independent
No Travel Required
Able to Sponsor
On-site
Depends on Experience
Company Branding Image
Fitment

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Job Details

Skills

  • service des
  • help desk
  • pc support

Summary

Job Summary for Service Desk Support:

We are seeking a Service Desk Support Analyst to provide first-level technical support to end users. This role involves troubleshooting hardware, software, and network issues while ensuring a high level of customer satisfaction and timely resolution of incidents.

 

Job Qualifications and Responsibilities for Service Desk Support:

Experience in Service Desk / IT Support / Help Desk roles

Strong knowledge of:

  • Windows OS (Windows 10/11)
  • Microsoft Office 365
  • Basic networking (VPN, DNS, IP concepts)

Experience with ticketing systems (ServiceNow, JIRA, Remedy, etc.)

Familiarity with Active Directory and user management

Basic understanding of hardware troubleshooting

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10118461
  • Position Id: sst-ak-0330-28
  • Posted 1 day ago

Company Info

About SYSTEM SOFT TECHNOLOGIES LLC

System Soft Technologies solves the problem of our clients limited IT resources by acting as an extension of their IT team. We design, develop, deliver, and support Enterprise-wide IT solutions for our customers. We invest heavily in innovative technologies and methods as well as in our team of IT professionals.



With over 20 years of experience building long-term client relationships, System Soft Technologies continues to grow in both reputation and success. Our core values include anticipating customer needs and exceeding their expectations.



Although we have over 800 IT associates covering a full spectrum of expertise, we are constantly seeking to add more top IT professionals to our team. If you seek to join a stable, successful firm that can offer you challenging work, competitive pay and lots of benefits then please apply now for immediate consideration.


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