Job#: 3018466 Job Description: Microsoft 365 Systems AnalystLocation: Austin, Texas (On-site)
Employment Type: Contract
Role Overview
We are seeking a Systems Analyst to provide dedicated support for Microsoft 365 services. This role involves resolving user issues, analyzing system performance, and managing M365 tenant administration. The ideal candidate will act as an escalation point for complex technical problems and collaborate with business units to implement productivity-enhancing solutions.
Key Responsibilities
- Provide issue resolution and comprehensive support for all M365 services.
- Serve as an escalation point for complex technical issues that are not resolved by the Service Desk.
- Analyze usage, performance, and audit reports to identify trends and potential problems.
- Act as a liaison between end-users and higher-tier support teams to ensure clear communication and prompt issue resolution.
- Manage and maintain M365 security policies and compliance requirements.
- Create and maintain documentation for M365 services, policies, procedures, and system configurations.
- Participate in the planning and implementation of IT projects related to M365 services.
- Administer Microsoft 365 service offerings, including email, collaboration tools, and productivity software.
- Develop automation solutions using scripting languages like PowerShell to streamline repetitive tasks.
Required Qualifications
Experience: 3 years of experience administering M365 environments in a large organization. 3 years of experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive. 3 years of experience implementing governance and compliance policies in a public sector or regulated environment.
Technical Skills: Proficiency in troubleshooting M365 services (Exchange, Teams, SharePoint, OneDrive, Viva). Familiarity with Active Directory, Entra ID, and PowerShell. Understanding of security best practices.
General Skills: Analytical and problem-solving abilities are required. Communication and stakeholder management skills are necessary. The role requires the ability to create technical documentation and deliver user training. Collaboration skills and experience with cross-functional IT teams are also needed.
Preferred Qualifications
- Experience with Software Asset Management (SAM) tools (e.g., Snow, Flexera, ServiceNow).
- Knowledge of Microsoft 365 and Azure licensing models.
- Familiarity with compliance frameworks and audit processes.
Compensation & Benefits
The anticipated pay range for this position is $40.00/hour to $50.00/hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation will be determined based on a candidate's qualifications and experience.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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