ServiceNow HRSD Agentic AI & Integration Developer

ServiceNow HRSD Agentic AI & Integration Developer

We are seeking a ServiceNow HRSD Developer with strong AI/automation and integration experience to build intelligent, scalable HR service solutions. This role combines hands-on ServiceNow development with agentic AI, workflow orchestration, and enterprise integrations to improve employee experience and HR operational efficiency.

What You ll Do

• Design and build AI-assisted and agentic workflows for HR service use cases (case routing, guided resolution, summarization, knowledge recommendations).
• Develop and configure ServiceNow HR Service Delivery (HRSD) including HR Case Management, COEs, Employee Center, Knowledge, and Workspaces.
• Build complex automations using Flow Designer, reusable subflows, and approvals.
• Design and support enterprise integrations between ServiceNow and HR systems (e.g., HRIS, IAM, document/eSignature platforms) using IntegrationHub, REST APIs, and Transform Maps.
• Develop scoped applications using App Engine Studio, including scripting, data models, and security controls.
• Partner with HR, platform, and integration teams to deliver secure, reliable solutions.

Required Qualifications

• 3 7+ years of hands-on ServiceNow Development experience.
• Experience with HRSD, Flow Designer, App Engine, and ServiceNow scripting.
• Strong integration experience (REST APIs, IntegrationHub, Import Sets, Transform Maps).
• Experience working with sensitive HR data and applying security best practices.
• Experience working with ServiceNow Now Assist and Agents

Preferred Skills

• Experience with AI-driven or AI-assisted workflows in ServiceNow (Virtual Agent, intelligent routing, summarization, recommendations).
• HRSD integrations with platforms such as SuccessFactors
• Performance Analytics, Automated Test Framework (ATF), Advanced Work Assignment.

Preferred Certifications

• ServiceNow CSA, CAD
• HR Service Delivery (HRSD) Implementation Specialist
• IntegrationHub Implementation Specialist
• AI or automation fundamentals certification (Microsoft, AWS, Google, or equivalent)