At least 5 years of experience in IBM MQ support. |
Hands on experience with MQ on z/OS; creating and maintaining QMGRs and objects (queues, channels) |
Experience with MQ on IBMi (preferred). |
Experience with/knowledge of MQ and MQIPT on Distributed platforms (preferred). |
Understanding of how applications work with MQ (API s). |
Application development experience (preferred). |
MF Operations experience (preferred). |
Basic knowledge of containers and IBM CP4I (preferred). |
Proficiency with z/OS, ISPF, JCL, SDSF, JES, PDSE, VSAM, and related utilities. |
Understanding of/experience with SMP/E DB2, CICS, IMS, Network/TCPIP, MF Automations - OPS/MVS, as they relate to MQ. |
Experience with MQ Monitoring solutions for real-time and historical perspectives on status, trouble shooting, tuning, and trending. |
Experience with MQ dashboarding tools (PrometheGrafana, Ironstream/Splunk). |
Experience with IBM SMF data for statistical analysis. |
Experience with MQ alerting implications and configurations; thresholds, traps, flows and notifications, including auto-ticketing. |
Experience with Automations for MQ operations, syslog messages, and other functionality. |
Experience with Capexpry implementations to prevent orphaned/stale messages where appropriate. |
Experience with Queue Streaming, an MQ feature used to replicate messages to a specified secondary queue as must duplicate, or best effort. |
Experience with change, incident, problem, request, configuration item, event, and oncall management. |
Experience with MQ PLM, upgrades, maintenance, testing, implementations, integration. |
Experience with Queue Sharing Groups (QSGs), Coupling facilities, Coupling Facility Structures (CFStructs), Shared Message Data Sets (SMDS), SCM (flash memory); shared queueing. |
Experience with various MQ connectivity methods; Batch, MQ clustering, point to point channels, direct client connections via SVRCONN channels, batch, MQ triggering to CICS/IMS/zOS, IMS Bridge (OTMA), and MQIPT TCPIP/ HTTPS protocol conversion connections between MQ external/ core. |
Experience with MQ logging, active logs, archive logs, dual logging, zHyperwrite, logload/checkpointing frequency |
Excellent communication (oral and written), interpersonal, and organizational skills are required for teamwork and collaboration. |
Excellent problem-solving skills. |
Experience working with IBM software and other 3rd party vendor support for PLM, documentation, and technical support/troubleshooting. |
Support Disaster Recovery exercises as required. |
Create and maintain technical and procedural documentation for the team and others as required. |
Design, create and maintain messaging flows with diagrams, as required. |
Work well with teammates, other teams, and management. |
Provide excellent and timely customer service. |
Participation in periodic oncall rotations for technical and warroom support. |
Experience with IBMi menus, help, commands (preferred). |
Experience with IBMi Integrated File Systems, Jobs, Libs, Logs (preferred). |
Experience with IBMi IASP/Mimix replication for high availability Role Swaps (preferred). |
Experience with IBMi DB2 Mirror configurations for redundancy (preferred). |
Experience with IBMi MQ menus, commands, and administration (preferred). |
Experience with IBMi MQ environment variables (preferred). |
Experience with IBMi automation controls (preferred). |
Experience with IBMi FISMA enclave (highly secured, isolated environment to support government clients as required). This would include MQ architecture and admin support on IBMi, MQIPT (on Distributed) for TCPIP/ HTTPS protocol conversions between core/FISMA MQ, SAW workbench access, related Firewall, SSL, F5 configurations. |
Experience implementing changes with documentation and approval during prescribed change windows. |
Ability to use AI tools to analyze data and provide recommendations and implement solutions. |
Ability to use M365 Copilot AI to recap meetings and draft emails |
Ability to stay educated in the role of AI for an IMS System Programmer. |
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* Note: RxClaims/OptumRx, on the IBMi platform, has many government clients that require vetted US onshore support staff; US onshore staff is required to support MQ on the IBMi, particularly for MQ support in their FISMA/OFE environment. |
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