Apply Now

Tier 1 IT Support Specialist (Mac/Windows)

Cambridge, MA, US • Posted 10 hours ago • Updated 10 hours ago

Contract Independent

Contract W2

3 Months

No Travel Required

On-site

$45/hr

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

Communication
Computer Hardware
Customer Service
Help Desk
Issue Tracking
Microsoft Windows
OS X
Operating Systems
Recruiting
Technical Support
Tier 1

Summary

We are hiring a Tier 1 IT Support Specialist to provide first-level technical support for end users in an onsite environment. This role will support users via phone and remote tools, troubleshoot Mac and Windows operating systems, support email and desktop applications, and document all work in a ticketing system. The ideal candidate has strong customer service skills and experience resolving hardware, software, and printer issues.

Required Qualifications

High School Diploma / GED required
Experience providing Tier 1 Help Desk / Desktop Support
Strong troubleshooting skills with Mac OS and Windows OS
Experience supporting email and desktop applications
Familiarity with ticketing systems and documentation
Strong communication and customer service skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099677
Position Id: 8972239
Posted 10 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk/Desktop Support Analyst

Boston, Massachusetts

•

Today

Description We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for a growing legal services environment. This Long-term Contract opportunity is ideal for someone who thrives on resolving escalated user issues, supporting modern Microsoft technologies, and delivering high-quality service to an end-user base. The role will focus on Tier 2 and Tier 3 support across desktop systems, collaboration tools, document management platforms, and cloud-b

Easy Apply

Contract

USD 39.59 - 45.84 per hour

IT Support Engineer

Boston, Massachusetts

•

Yesterday

Job description: Position: IT Desktop Support Engineer - Backfill Location: Boston, MA Backfill Support - on need Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits. Operation Roles and Res

Easy Apply

Contract

25 - 28

Desktop Support Technician

Boston, Massachusetts

•

14d ago

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics.Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users.IT Support for any escalations f

Easy Apply

Contract

24 - 25

Senior Desktop Support

Boston, Massachusetts

•

22d ago

Role: Senior Desktop Support Location: Boston, MA or Norwood, MA (Onsite) Term: Fulltime/Contract Locations: MA-Boston-133 Brookline Ave -02215 (9 position)MA-Norwood-1177 Boston Providence Turnpike -02062 (1 position)NOTE: Need profiles who are within 30min driving distance from this client location, pls. share full address along with submission. Also candidate need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location. Job Description: Senior

Easy Apply

Contract

Depends on Experience

Search all similar jobs