IT Field Services Specialist

Hey Professionals!!

Hope you are doing well.
We have a long-term contract position for an IT Field Services Specialist in Cedar Rapids, Iowa
Please review the job description below and let me know -

Position Title: IT Field Services Specialist
Position: Contract
Location: Cedar Rapids, Iowa
Interview Process: Either Web Cam or In-Person Interview

The Client is seeking a highly skilled Information Technology Specialist to join the Field Services team. This position serves as a critical technical resource for regional Client sites, ensuring that IT systems, local network infrastructure, and business-specific applications are maintained at peak operational standards.
The successful candidate will balance hands-on technical troubleshooting with high-level coordination between local business units and central IT service delivery teams.
Essential Functions and Responsibilities:

Regional Technical Support & Coordination (35%):

• Provide timely, day-to-day technical support for site-specific IT systems and processes.
• Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required
• Collaborate with local and remote IT teams to align technological solutions with specific business functions.
• Act as a primary liaison for business units to support local resources containing IT components.

Endpoint Management & Automation (25%):

• Manage and maintain local computer hardware, including peripherals and specialized site equipment.
• Ensure all systems remain secure and functional through routine firmware patching and security software management.
• Develop or modify automation and scripting to improve site-specific efficiency.
• Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell

Application & Productivity Support (20%):

• Manage desktop productivity suites, ensuring they are accessible and properly patched.
• Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance.
• Document site-specific configurations and share knowledge with the Service Management team.

Network Infrastructure & Connectivity (10%):

• Install and configure physical networking equipment and media following standards. Cisco and Meraki
• Monitor site ICN circuits and external communication circuits to minimize downtime.
• Communicate planned maintenance and outage status to site executives and management.

Administration & Compliance (10%):

• Track all support activities and vendor-related issues via the ITSM system.
• Produce step-by-step technical documentation and weekly status reports for projects and tasks.
• Participate in on-call rotations and team meetings as required. PRN - infrequent

Skills Required:

• Mobility: Ability to travel to various sites within the CRSA region of Iowa
• Availability: Participation in an on-call rotation as necessary to support critical business functions.
• Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
• Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
• Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area
• Network or external communication circuits
• Hands-on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value\Systems
• Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
• ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.