Field Service Support (Technical Support)

Hello,

this is Archana Kalyankar staffing Specialist at Conflux Systems Inc. trying to reach you regarding One of our direct client role.

Title: Field Service Support

Location: 1240 26th Ave Ct SW, Cedar Rapids, IA 52404

Duration: 2 Month- with extension- Contract will Renew Yearly on July 1st

Either Web Cam or In Person interview

Rate: $70/hr on W2 without benefits

Onsite

Description

Note: Travel Requirements - Clean driving record over the past 7 years required.

Mobility: Ability to travel to various sites within the CRSA region of Iowa. ~100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%.

Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Contractor will use state fleet vehicle for travel.

Essential Functions and Responsibilities

Regional Technical Support & Coordination (35%)

• Provide timely, day-to-day technical support for site-specific IT systems and processes.
• Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required
• Collaborate with local and remote IT teams to align technological solutions with specific business functions.
• Act as a primary liaison for business units to support local resources containing IT components.

Endpoint Management & Automation (25%)

• Manage and maintain local computer hardware, including peripherals and specialized site equipment.
• Ensure all systems remain secure and functional through routine firmware patching and security software management.
• Develop or modify automation and scripting to improve site-specific efficiency.
• Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell

Application & Productivity Support (20%)

• Manage desktop productivity suites, ensuring they are accessible and properly patched.
• Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance.
• Document site-specific configurations and share knowledge with the Service Management team.

Network Infrastructure & Connectivity (10%)

• Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki
• Monitor site ICN circuits and external communication circuits to minimize downtime.
• Communicate planned maintenance and outage status to site executives and management.

Administration & Compliance (10%)

• Track all support activities and vendor-related issues via the DOM-DoIT ITSM system.
• Produce step-by-step technical documentation and weekly status reports for projects and tasks.
• Participate in on-call rotations and team meetings as required. PRN - infrequent

Requirements

• 2 Years Mobility: Ability to travel to various sites within the CRSA region of Iowa
• 2 Years Availability: Participation in an on-call rotation as necessary to support critical business functions.
• 5 Years Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
• 2 Years Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
• 2 Years Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits
• 2 Years Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
• ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.