Senior Voice Comm Engineer

Site: Mass General Brigham Health Plan Holding Company, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills.

We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more.

Responsible for designing, implementing, maintaining, and optimizing complex telecommunications systems and networks, including CX1 platform administration and Azure-based infrastructure. This position plays a critical role in ensuring the efficient and reliable transmission of voice, data, and multimedia communications within an organization. Oversees systems administration activities related to CX1 and other enterprise communication tools, ensuring performance, security, and scalability in cloud environments. Provides guidance and mentorship to other telecommunications engineers.

Essential Functions
-Designs and implements telecommunications networks and systems based on organizational requirements and industry best practices.
-Monitors and maintains the performance and reliability of existing telecommunications systems.
-Assesses the current and future capacity requirements of the network infrastructure.
-Collaborates with telecommunications vendors and service providers to procure equipment, negotiate contracts, and manage service-level agreements.
-Implements and maintains robust security measures to protect telecommunications networks from unauthorized access, data breaches, and other security threats.
-Provides technical leadership and guidance to junior engineers and technicians.
-Creates and maintains detailed technical documentation, including network diagrams, configurations, and operating procedures.

Qualifications

Education

• Bachelor's Degree required; experience can be considered in lieu of a degree

Experience

• At least 5-7 years of experience in telecommunications engineering required

Knowledge, Skills, and Abilities

• Strong knowledge of telecommunications principles, technologies, and protocols (e.g., IP, VoIP, SIP, MPLS, Ethernet).
• Proficiency in network design and implementation using industry-standard tools and technologies.
• In-depth understanding of network security concepts and practices.
• Experience with telecommunications equipment, such as switches, routers, PBX systems, and VoIP gateways.
• Familiarity with industry standards and regulatory compliance requirements (e.g., FCC, ITU-T, IEEE).
• Excellent analytical, problem-solving, and troubleshooting skills.

Additional Job Details (if applicable)

Working Conditions

• While this position is designated as remote, all employees, including those classified as remote, may be required to attend meetings, trainings, or other necessary functions onsite at a Mass General Brigham location on an as-needed basis. Reasonable notice will be provided for any required in-person attendance
• M-F Eastern Business Hours required
• Flexibility for business needs to be onsite needed
• Remote workdays require a stable, secure, quiet, and compliant workspace

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$93,953.60 - $136,739.20/Annual

Grade
7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.