Position: Jira Administrator
Location: Jersey City, NJ
Duration: Long-term
Job description:
We are seeking a Jira Administrator who will be responsible for the overall management, optimization, and governance of the organization’s Gov. Atlassian ecosystem — including Jira Software, Jira Service Management, Confluence, and other integrated tools. The role focuses on ensuring smooth day-to-day operations, timely renewals and license management, process optimization, and driving standardization across teams and projects. The Atlassian resource will act as the primary point of contact for all Atlassian-related initiatives and will partner with business, engineering, and IT stakeholders to ensure the tools align with organizational objectives and best practices.
Platform Administration & Operations
- Oversee daily operations and maintenance of all Atlassian tools (Jira Software, Jira Service Management, Confluence, Bitbucket, etc.).
- Manage user access, roles, groups, and permissions to ensure security and compliance.
- Design, implement, and maintain workflows, schemes, dashboards, and automation rules.
- Monitor system performance, handle escalations, and coordinate with Atlassian support as required.
- Maintain integrations between Atlassian and third-party systems (e.g., Slack, GitHub, CI/CD tools).
License Management & Renewals
- Maintain accurate records of all Atlassian product licenses and subscriptions.
- Manage renewals and negotiate with vendors to optimize cost efficiency.
- Track usage and ensure compliance with licensing policies.
- Forecast license requirements based on organizational growth and project needs.
Optimization & Standardization
- Develop and enforce governance frameworks, best practices, and standard configurations across all instances.
- Identify process improvement opportunities and implement automation to increase efficiency.
- Drive consistency in workflow design, issue type management, and reporting structures.
- Regularly review the Atlassian setup to eliminate redundancies and improve user experience.
Stakeholder Management & Collaboration
- Partner with IT, PMO, Engineering, and Business teams to align Atlassian tools with business needs.
- Conduct periodic training, onboarding sessions, and user enablement initiatives.
- Gather feedback from users to continuously enhance platform usability.
- Support project managers and scrum masters in reporting, metrics, and agile process adoption.
Documentation & Compliance
- Maintain up-to-date documentation for configurations, processes, and governance standards.
- Ensure compliance with internal IT policies and data security guidelines.
- Support audits and contribute to risk management processes.
What You Need
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 3+ years of experience administering Gov. Atlassian tools (Jira, Confluence, etc.), with at least 2 years in a senior administrator role.
- Strong understanding of Gov. Jira workflows, schemes, automation, and REST APIs. • Experience with user and project management at scale in multi-instance environments.
- Familiarity with Atlassian Cloud and Data Center deployments.
- Knowledge of scripting (e.g., Groovy, Python, or PowerShell) and integration tools like ScriptRunner, Automation for Jira, or Atlassian Connect.
- Excellent communication, stakeholder management, and problem-solving skills.
- Atlassian certifications (ACP series) preferred.
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