Senior Service Now Leader

Hello,

Zenosys is looking Senior Service Now Leader client Newark, NJ If you are available and interested in the below opportunity, please send me updated resume. Thanks

Job Title Senior Service Now Leader

Location- Newark, NJ Hybrid)

Duration 12+ Months Contracts Highly Chance to Extend

Must List Current City and State in Resume/Submittal. Failure to do so will result in candidates being rejected.

If you are interested, please provide the following details along with the updated resume to speed up the interview process.

Full Legal Name as mentioned in Drivers' license:

Full Malling address:

Willing to relocate to the specified work location:

Currently on a project or when was your last project Ended

Availability for interviews:

Availability to join the project:

Date of Birth (Month/Date):

Visa Status:

Since how long the candidate has been in US

Need Education details with University Name, Location & Passing year in resume.:

LinkedIn address

Driving operational excellence through ServiceNowstrategy, IT asset optimization, and enterprise discovery aligning technology,processes, and teams for measurable business outcomes.

Senior ServiceNow Leader

Location: Newark, NJ (Hybrid 3 days onsite)
Contract:6 months

Weare seeking an experienced ServiceNow expert to lead the design, development,and operational ownership of our ServiceNow platform. This role is ideal for ahighly skilled technical professional who excels at solving complex challenges,driving automation, and ensuring the platform aligns with business objectives,ITIL processes, and organizational best practices. The successful candidatewill partner closely with IT and business stakeholders to deliver efficient,secure, and scalable digital workflows.

Key Responsibilities

Platform Architecture &Administration

• Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management.
• Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod.
• Oversee platform governance, enforce standards, and lead platform roadmap discussions.

Custom Development &Automation

• Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations.
• Develop highquality, scalable scripts using JavaScript and Glide APIs.
• Extend platform capabilities through IntegrationHub and scripted REST/SOAP APIs.

Integrations & DataExchange

• Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server).
• Support integrations with devicemanagement, identity, and infrastructure systems (e.g., Intune, Workspace ONE, vendor ticketing connectors).

CMDB, Discovery & AssetManagement

• Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements.
• Maintain and tune Discovery schedules, probes, patterns, and classification logic.
• Support SAM/HAM processes, job runs, and data quality initiatives.

Platform Security &Compliance

• Implement and maintain RBAC, access controls, audit logging, and platform security standards.
• Ensure compliance with organizational and regulatory requirements.

Upgrades, Reliability &Observability

• Plan and execute upgrades, patches, and hotfixes with minimal business disruption.
• Maintain Performance Analytics indicators, collections, and dashboards.
• Monitor platform health and proactively resolve performance issues.

Documentation, Enablement& Leadership

• Produce technical design documents, runbooks, and admin/user guides.
• Mentor junior team members and provide SMElevel guidance to project and operations teams.
• Conduct training sessions for engineers, Service Desk, and business stakeholders.

Required Qualifications

• 7+ years of handson ServiceNow developmentand administration experience.
• Expert knowledge of ITILbased ITSMprocesses.
• Advanced proficiency in JavaScript, GlideAPI, Flow Designer, IntegrationHub, and ServiceNow Studio.
• Strong background integrating ServiceNow withenterprise systems via REST/SOAP APIs.
• Proven experience leading platformlevelinitiatives and technical decisionmaking.
• Excellent analytical, debugging, and problemsolvingskills.

Preferred Qualifications

• ServiceNow CSA plus one or more CIScertifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery).
• Experience with:
• Service Operations Workspace
• CMDB/Discovery/Service Mapping
• Performance Analytics
• SAM/HAM job configuration and optimization
• Intune or Workspace ONE integrations
• Familiarity with Agile/Scrum methodologiesand CI/CD for ServiceNow.
• Experience in complex, distributed, or publicsectorenvironments.

Soft Skills

• Exceptional communication andpresentation skills.
• Ability to partner effectivelywith business leaders, engineers, and vendors.
• Strong organization andprioritization skills; capable of managing multiple initiatives simultaneously.

If interested Please send me your resume at

Thanks,
HemendraKalal,
Ph: (O)
Sr. Technical Recruiter,
Fax:
Zenosys Consulting,
Web: