Supervisory IT Program Manager (APPSW)

Summary

See below for important information regarding this job.

Position will be filled at any of the locations listed below. Site specific salary information as follows:

• Battle Creek, MI: $124,531- $161,889
• Columbus, OH: $129,946- $168,929
• Dayton, OH: $129,169 - $167,919
• Fort Belvoir, VA: $142,488- $185,234
• New Cumberland, PA: $142,488- $185,234
• Ogden, UT: $124,531- $161,889
• Philadelphia, PA: $137,222- $178,388
• Richmond, VA: $130,084- $169,108

Duties

Help

• Responsible for all supervisory duties for the DLA Enterprise Core Platform team implementing and
  
  sustaining the ServiceNow platform
• Provide program management oversight for the assigned information technology programs and exercises on
  
  the ServiceNow Enterprise Core Platform
• Ensures that the design, development, testing and deployment of assigned projects and programs are within
  
  expected cost, schedule, and performance
• Develops IT program policies, procedures, and practices for the ServiceNow Enterprise Platform, ensuring
  
  the agency is responsible, accountable, and in compliance with overarching directives and guidance
• Identifies new ways to meet the mission of DLA and work within the strategic direction of the CIO and PEO on
  
  the ServiceNow Enterprise Platform.
• Builds collaborative partnerships across the DLA stakeholder community to bring all activities in line with the DLA
  
  mission and CIO guidance.
• Leads daily activities of tactical operations of the ServiceNow Enterprise Core
  
  Platform Team and several applications residing on the ServiceNow platform.
• Renders management decisions regarding assigned programs and devises methodologies, techniques, and
  
  synchronized approaches to identify and propose solutions to unprecedented, difficult management or
  
  programmatic problems.
• Provides visionary leadership and guidance to cross-functional teams, fostering a collaborative and highperforming
  
  work environment.
• Employs strong interpersonal and communication skills to motivate, inspire,
  
  and empower team members...
• ..., while effectively managing conflict, and driving team success in achieving
  
  Portfolio/Platform/ PEO objectives while delivering software solutions at a rapid pace.
• Mentor subordinates on best practices to meet the mission of the ServiceNow Enterprise Platform.
• Report status of programs to leadership, including current activities, risks, issues, and opportunities
  
  impacting the ServiceNow Enterprise Platform.
• Responsible for the technical and administrative direction of the subordinate workforce along with
  
  subordinate supervisors and responsible for providing support to the ServiceNow Enterprise Platform
  
  which are supported by the assigned Portfolio.

Requirements

Help

Conditions of employment

• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive, Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See for more information.
• This position and any future selections from this announcement may be used to fill various shifts located within DLA Information Operations (J6) locations.
• Defense Acquisition Workforce position. Must complete DoD certification and other requirements.
  
  See Addtl Info.

Qualifications

To qualify for a Supervisory IT Program Manager (APPSW), your resume and supporting documentation must support:

A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to

successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-14

level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under

other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements

including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum

qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable

specialized experience includes:

• Provides overall direction and guidance for the development, acquisition, testing, systems integrations, product improvement and fielding of ServiceNow platform and programs.
• Provides expert guidance, based on knowledge of the automation platform industry, on the employment of automation platforms in DLA (UiPath and ServiceNow) in the context of the agency business processes and has an expert knowledge/experience of integrating these platforms with all "flavors" of AI assets.
• Develops IT program policies, procedures, and practices for systems ensuring DLA is responsible, accountable, and in compliance with overarching directives and guidance on ServiceNow platforms.
• Plans, directs, controls, and ensures the integration of enterprise activities for major functional and complex programs, including programs and applications for the ServiceNow Programs.
• Assures industry standards for ServiceNow are implemented for maximum effectiveness, efficiency, and success of assigned IT programs and IT sustainment. Experience leading and mentoring technical and non technical program staff in support of the ServiceNow Programs. Understanding of how resources can be maximized to get the most return on investment for ServiceNow and all of the products and applications that operate within the platform.
• Experience working with the ServiceNow platform and more than two applications and products residing on the platform, understanding how applications on the platform interconnect to support a connected enterprise. Ability to conceptualize future interactions of all use cases on ServiceNow and be able to communicate how to maximize the investment of resources on the ServiceNow platform.
• Perform studies on functional systems and operational architectures documentation that will be interfaced with assigned projects
• Oversees and performs risk management analysis, modeling, metric gathering/analysis and process development required to successfully identify program risks, risk levels, consequences of risk, deviation to consequences and mitigation strategies
• Assists in formulating and executing the assigned budget by collecting, consolidating and analyzing project data to determine mission essential requirements, and then prioritizing input for budget submissions

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

For Important General Applicant Information and Definitions go to: ;br>
Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: _vol300.PDF

Information for Veterans is available at: As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.

Position requires DoD Acquisition Engineering & Tech Management, Practitioner certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources.

Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.