Lead Salesforce Developer - (NPW)

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking a highly experienced Salesforce Lead with 9-10 years of expertise in Salesforce platforms, including Sales Cloud, Service Cloud, Experience Cloud, Agentforce, integrations, and migrations. The ideal candidate will be responsible for leading Salesforce initiatives, managing technical teams, and ensuring successful delivery of CRM solutions aligned with business objectives.

Key Responsibilities

• Lead Salesforce implementation projects across Sales, Service, and Experience Clouds.
• Design and oversee integrations between Salesforce and external systems.
• Manage data migration strategies and execution for legacy systems to Salesforce.
• Collaborate with stakeholders to gather requirements and translate them into scalable Salesforce solutions.
• Provide technical leadership and mentorship to junior developers and administrators.
• Ensure adherence to Salesforce best practices, coding standards, and security guidelines.
• Drive innovation by leveraging Agentforce capabilities to enhance customer and agent experiences.
• Conduct performance tuning, troubleshooting, and optimization of Salesforce applications.
• Coordinate with cross-functional teams to deliver end-to-end CRM solutions.

Required Skills & Qualifications

• 9-10 years of hands-on experience in Salesforce development and leadership roles.
• Strong expertise in Sales Cloud, Service Cloud, and Experience Cloud.
• Proven experience with Agentforce implementation and customization.
• Deep knowledge of Salesforce integrations using APIs, middleware, and third-party tools.
• Solid experience in data migration strategies, ETL tools, and execution.
• Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and SOQL.
• Strong understanding of Salesforce security, governance, and compliance.
• Excellent communication, leadership, and stakeholder management skills.
• Salesforce certifications such as Salesforce Certified Administrator, Platform Developer II, or Application Architect are highly desirable.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.