As a key member of our team, you''ll lead client-facing technology deployments end-to-end – discovery, production demoes, system configuration, application testing, user training, deployment, hypercare, and post-live adoption. You''ll work alongside a collaborative, openly communicative team that values shared problem-solving and candid feedback, supporting clients from frontline users to executive sponsors. You''ll help shape the methodology and playbooks that define how CTSI delivers.
What You''ll Do
• Lead end-to-end implementations across discovery, configuration, testing, training, deployment, and hypercare, owning timeline, quality, and client experience throughout.
• Translate client needs into working solutions by analyzing workflows and field-level realities to configure deployments that are practical and usable for teams with varying tech comfort.
• Run tailored demos and training that meet each audience where they are – frontline users, superusers, site leaders, and executives – and build superuser networks early to drive adoption.
• Communicate with clarity and partnership keeping clients and internal teams aligned on status, risks, and next steps, surfacing concerns early with options, not just problems.
• Use data to guide outcomes by reviewing dashboards, KPI trends, and adoption indicators; use Excel and similar tools to organize, analyze, and summarize what matters.
• Partner across the business collaborating with Product, Support, Operations, Sales, and internal tech teams so client feedback flows back into the product.
• Help build CTSI by contributing to our methodology, training materials, and processes – your field insights will directly shape how we work.
• Use AI tools thoughtfully to strengthen communication, analysis, and delivery quality, while keeping ownership of the final work.
• Travel up to 50% across the U.S. to support deployments, training, and go-lives.
What You Bring (Required)
• Bachelor''s degree in Business, CS, Engineering, Information Systems, Operations
-or- equivalent experience deploying technology solutions with a solid PM foundation.
• Minimum 5 years in technology implementation, client delivery, project management, or a comparable client-facing role.
• Track record of delivering projects on time with strong organization, follow-through, and attention to detail.
• Communication skills that flex naturally between frontline users, operational leaders, technical partners, and executives.
• Strong problem-solving instincts: assess the issue, find the root cause, weigh options, drive resolution.
• Hands-on experience with system configuration, user training, testing, and post-deployment support.
• Advanced Excel skills – formulas, data organization, trend analysis, and structured reporting.
• Comfort working independently across multiple concurrent projects.
• Excellent project management skills and experience with tools, CRMs, or ticketing systems.
Nice to Have (Preferred)
• Experience with mobile deployments, workforce apps, field operations, or client-facing SaaS implementations.
• Background with KPI reporting, adoption metrics, or client performance data; working knowledge of Power BI or similar.
• Exposure to change management, user adoption programs, or operational process improvement.
• Familiarity with ClickUp and Power BI.
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