Technical PM

RESPONSIBILITIES:
Kforce has a client seeking a Tech Project Manager in Miami, FL (Florida).

Responsibilities
* Oversee the planning, execution, and delivery of technology solutions, including kiosks, digital menu boards (DMBs), and in-house restaurant technology
* Maintain trackers for project progress and ensure timely communication with all stakeholders
* Ensure all technology deployments adhere to RBI's security standards and data privacy regulations
* Create and deliver comprehensive hand-off documentation for each deployment project to the support team to enable effective Day 2 support and minimize operational disruptions
* Build and maintain strong relationships with vendors, franchisees, and field support teams
* Act as a liaison to coordinate franchisee technology needs, including communication, training, and issue resolution
* Manage vendor relationships to ensure timely and accurate equipment delivery and support
* Assist in the development of a technology innovation pipeline by evaluating new tools and enhancements to improve operational efficiency and customer experiences
* Track and analyze support-related trends to identify and address common issues
* Leverage analytics to monitor project performance and ensure alignment with KPIs
* Identify potential risks in technology rollouts and create mitigation plans to minimize operational disruptions

REQUIREMENTS:
* Bachelor's degree in Business, Computer Science, Information Systems, or related fields preferred
* 3+ years of experience in restaurant operations, technology deployment, or project management, preferably in QSR, retail, or hospitality industries
* Sense of urgency is a key requirement
* Proficiency in project management tools such as Smartsheet, Jira, or Monday
* Strong understanding of restaurant systems, including POS platforms, labor scheduling tools, and back-of-house software
* Working knowledge of current and emerging technologies in the QSR industry
* Familiarity with troubleshooting hardware and software issues
* Exceptional organizational and time management skills with the ability to handle multiple projects simultaneously
* Strong written and verbal communication skills to interact effectively with cross-functional teams and franchisees
* Detail-oriented and hands-on, with a commitment to delivering results

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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