GEP Smart Product Support Engineer

RESPONSIBILITIES:
Kforce has a client in Juno Beach, FL that is seeking a GEP Smart Product Support Engineer who will support the Source to Pay Transformation Program, providing project delivery and extended Hypercare across all NextEra Energy Business Units.

Key Responsibilities:
Production Support & Issue Resolution:
* Triage and resolve GEP Smart production incidents across Materials and Services Procurement (e.g., Service POs, Service Confirmations, Vendor Catalogs, approval workflows, user access)
* Diagnose and troubleshoot end to end cross system transaction failures across SAP PO and GEP Click middleware
* Coordinate with SAP functional teams when GEP-originated transactions fail to post in SAP for invoicing or financial reconciliation

Contract Lifecycle Management (CLM):
* Support contract creation, approvals, amendments, and renewals within GEP CLM
* Assist with migration and conversion of legacy contracts from SAP SRM into GEP, ensuring data integrity, accurate field mapping, and smooth business continuity

Master Data & Integrations:
* Monitor and support master data synchronization between GEP and SAP across suppliers, materials/services, cost centers, and purchasing org structures
* Troubleshoot sync issues causing downstream procurement or invoicing errors

Continuous Improvement:
* Apply lessons learned to identify recurring issues and implement preventative measures
* Support Business Unit-specific tenant configurations (approval hierarchies, templates, roles, permissions)

REQUIREMENTS:
* 3-5+ years of hands on GEP Smart experience across Materials Procurement, Services Procurement, Source to Contract, and Spend Analytics
* Proven experience supporting GEP in a hybrid procurement landscape with strong understanding of document flows and system of record boundaries
* Experience with GEP Click and familiarity with SAP Process Orchestration (SAP PO), with the ability to trace and troubleshoot end to end transaction failures
* Strong understanding of Service PO and Service Confirmation workflows in GEP and their integration into SAP for invoice posting/financial reconciliation
* Experience supporting master data interfaces (suppliers, materials/services, org structures) between GEP and SAP
* Proficiency in ticketing/backlog tools such as Jira or ServiceNow

This role requires deep expertise in a dual system procurement environment, where:
* Inventoried Materials procurement is executed in SAP S/4HANA
* Indirect Materials and all Services procurement are executed in GEP Smart
* Documents, master data, and financial transactions flow bidirectionally between systems via SAP Process Orchestration (SAP PO) and GEP Click
* SAP remains the system of record for all financial data, including invoices

Preferred Qualifications:
* Experience in the utility or energy industry
* Experience working in Agile/SAFe delivery environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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