Business Analyst / Help Desk Analyst

Remote • Posted 20 hours ago • Updated 20 hours ago
Contract W2
24 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Communication
  • Data Conversion
  • Documentation
  • Help Desk
  • Incident Management
  • Issue Tracking
  • JIRA
  • Management
  • Performance Management
  • Preventive Maintenance
  • Project Management
  • Public Sector
  • System Administration
  • Technical Support
  • Training

Summary

Location: Hybrid – Jackson, MS (6 weeks onsite training, then remote)

Schedule: Monday–Friday | 8:00 AM–5:00 PM CT (40–50 hours/week)

Job Description: Seeking a Business Analyst/Help Desk Analyst to provide end-user support, troubleshoot application issues, manage JIRA tickets, and assist with data conversion activities. The ideal candidate will work closely with business and technical teams to resolve incidents, document issues, and ensure seamless system operations.

Required Skills:

  • 5+ years of experience supporting SNAP, TANF, or E&T automated benefits systems (Required)
  • Experience with help desk support, incident management, and troubleshooting
  • JIRA ticketing system experience
  • Strong communication and documentation skills
  • Windows environment experience
  • SQL Server knowledge is a plus
  • Government/public sector experience preferred

Work Arrangement: Hybrid (Must complete 6 weeks of onsite training in Jackson, MS before transitioning to remote.)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91099677
  • Position Id: 9033273
  • Posted 20 hours ago
Contact the job poster
VC

Vijay Chepyala

Recruiter @ Talent Groups
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