Senior AJOC Support Engineer

• Posted 4 days ago • Updated 18 minutes ago
Full Time
USD $82,000.00 - 90,000.00 per year
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Job Details

Skills

  • Recruiting
  • Training
  • Field Service
  • Asset Management
  • Inventory
  • Videoconferencing
  • Cabling
  • Network
  • System Administration
  • Operating Systems
  • Mobile Device Support
  • Technical Support
  • Leadership
  • Management
  • Optimization
  • Service Delivery
  • Security Clearance

Summary

GovCIO is currently hiring for a GovCIO is currently hiring for an Senior AJOC Support Engineer for an upcoming award. . This position will be located in Annapolis Junction and will be an onsite position.

Responsibilities

  • Provides technical and management leadership for major IT field support services for AJOC, establishing goals and plans that meet project objectives
  • Directs and controls all AJOC support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
  • Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
  • Ensure support engineers complete mandatory and job-related training
  • Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience
  • 6 years experience in IT support
  • Holds appropriate personnel clearance levels to gain access to classified systems
  • Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
  • Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
  • Possesses the ability to provide comprehensive IT support for TSA staff at International locations
  • Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery

Clearance Required: ship is required to attain and maintain a DHS/TSA clearance

#TSA

Posted Salary Range

USD $82,000.00 - USD $90,000.00 /Yr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10443217
  • Position Id: 9008
  • Posted 4 days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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