Director - Regional Operations

Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients' most pressing needs and challenges. We are currently looking for a Director | Regional Operation

Position: Senior Director, Regional Operations

Type: Full time

Location: Chandler, AZ – Hybrid (4Days)

Description:

• The Senior Director of Regional Data Center Facility Operations oversee daily operations of data center facilities and critical infrastructure, including power, cooling, fire protection, and access systems, ensuring high availability and compliance with operational standards. Lead and develop facility teams through hiring, mentoring, training, and performance management while maintaining operational policies, procedures, and service level commitments.
• Partner with internal teams, vendors, and customers to support implementations, buildouts, and infrastructure upgrades, ensuring successful project delivery and exceptional customer experience. Manage environmental monitoring, capacity planning, security oversight, asset tracking, and incident resolution while maintaining regulatory compliance and operational reporting.

Responsibilities:

• Partner with internal teams, vendors, and customers to support implementations, buildouts, and infrastructure upgrades, ensuring successful project delivery and exceptional customer experience.
• Manage environmental monitoring, capacity planning, security oversight, asset tracking, and incident resolution while maintaining regulatory compliance and operational reporting.
• The role requires extensive experience managing multiple and hyperscale data center environments, leading large operational teams, and supporting the full facility lifecycle from build-out to ongoing operations.
• Candidates should bring strong budgeting, financial analysis, and P&L management experience, including oversight of large-scale capital projects ranging from $75M–$100M and managing portfolios exceeding $300M.
• Experience building and leading maintenance teams, performing self-managed facility operations, and managing complex relationships with large enterprise or hyperscale customers is essential.
• Ideal candidates should come from large-scale organizations that own and operate their own data centers, such as Amazon, Meta, Google, or Microsoft
• Candidates should have prior experience working with hyperscale customers and large data center environments
   

Qualifications:

• 10+ years of experience managing mission-critical facilities and operations in data center environments, including multiple hyperscale facilities
• Strong leadership experience supervising, mentoring, building, and developing operational teams
• Extensive experience leading operations in high-availability environments, ensuring uptime and operational resilience
• Proven ability to build, mentor, and train teams, develop leadership pipelines, and drive operational excellence
• Strong people management capabilities, including coaching, performance management, and team development
• Demonstrated experience managing large-scale enterprise and hyperscale customers with complex operational requirements
• Hands-on operational background including self-performed maintenance and field-level troubleshooting, combined with strategic leadership
• Experienced in developing operational procedures, documentation, and training programs to standardize best practices
• Strong verbal and written communication skills, with the ability to collaborate across technical, operational, and executive stakeholders
• Highly organized with strong time management and multitasking capabilities, able to manage competing priorities in fast-paced environments
• Demonstrated customer-first mindset, taking ownership of service delivery, issue resolution, and long-term customer satisfaction
• Proactive in identifying operational risks, communicating potential issues, and driving timely mitigation and resolution
• Strong business ownership mindset, focused on operational performance, efficiency, and continuous improvement
• Experience providing strategic input and operational thought leadership to improve service delivery and operational efficiency
• Proven ability to identify cost optimization opportunities while maintaining service quality and reliability
• Extensive financial management experience, including budgeting, profit & loss ownership, budget analysis, and financial planning
• Managed large capital infrastructure projects with budgets ranging from $75M–$100M, with cumulative portfolio oversight exceeding $300M+ in total project value
• Experience overseeing the full lifecycle of data center infrastructure projects, from planning and budgeting through execution and operational handoff
• Demonstrates professionalism and strong stakeholder management when working with vendors, contractors, customers, and cross-functional teams
• Leads by example to build a collaborative, accountable, and results-driven operational culture
• Encourages continuous improvement, open feedback, and ongoing team development to strengthen operational performance

Education/Certifications:

• Bachelor’s Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)

Work environment:

• Fast paced environment
• Travel required. 25% for candidates in Chandler, AZ. More for other locations.

Thanks,

Adam Walker (Aquib)

Technical Recruiter

Momento USA | Exceeding Customer Expectations…

440 Benigno Blvd, Unit#A 2nd Floor. Bellmawr, NJ 08031

Interstate Business Park

Direct: 856-452-8849 ||  Tel :  (856) 456-1805 Ext 1021; Fax: (866) 605-1171

Email:  adam@momentousa.com; Web: www.MomentoUSA.com.

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.