Desktop Support

Pine Bluff, AR, US • Posted 19 hours ago • Updated 6 hours ago
Full Time
On-site
Fitment

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Job Details

Skills

  • FOCUS
  • Remote Support
  • Computer Troubleshooting
  • Software Installation
  • Hardware Troubleshooting
  • Repair
  • LAN
  • Switches
  • Computer Networking
  • Telephony
  • Information Systems
  • Customer Service
  • Operating Systems
  • Microsoft Office
  • Knowledge Base
  • Proprietary Software
  • Active Directory

Summary

Position Type: Backfill
Work Model: 100% Onsite (5 days/week)
Experience Required: 5+ years
Primary Focus: Desktop Support
Technical Skills:

o PC troubleshooting and support

o Software installation and maintenance

o Hardware diagnostics and repair

o LAN switching and basic networking

o Data networking support

o Voice/Telephony team support

o Server team support
Interview Process:

o Round 1: Virtual interview

Round 2: In-person interview

PROVIDE SUPPORT OF ALL DESKTOP PERSONAL COMPUTERS AND RELATED EQUIPMENT AND TO ENSURE THAT ALL EMPLOYEES HAVE THE APPROPRIATE TOOLS TO PERFORM THEIR JOB FUNCTION AND THAT THESE TOOLS ARE KEPT IN WORKING ORDER AND, WHERE NECESSARY, REPAIRED WITH THE MINIMUM OF USER DISRUPTION. HANDS ON POSITION - WILL BE MEETING FACE TO FACE WITH END USERS. THE JOB QUALIFICATIONS WOULD NORMALLY BE MET THROUGH ATTAINMENT OF AN UNDERGRADUATE DEGREE OR VOCATIONAL CERTIFICATE, OR 2 YEARS OF EXPERIENCE IN INFORMATION SYSTEMS, PREFERABLY IN A TECHNOLOGY ENVIRONMENT. DUTIES REQUIRE STAFF TO EXERCISE A HIGH DEGREE OF DISCRETION AND INDEPENDENT JUDGMENT. 2-3 YEARS DESKTOP/DESK-SIDE SUPPORT WITH EXCEPTIONAL CUSTOMER SERVICE. KNOWLEDGE OF OPERATING SYSTEMS, MICROSOFT OFFICE SUITE AND SOFTWARE APPLICATIONS. EXTENSIVE EXPERIENCE TROUBLESHOOTING SOFTWARE APPLICATIONS. KNOWLEDGE BASE IS AVAILABLE FOR CLIENT'S PROPRIETARY SOFTWARE APPLICATIONS. EXPERIENCE WITH ACTIVE DIRECTORY ADMINISTRATION.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90941421
  • Position Id: cec107e2c5e81f43d0824ee2eee7e999
  • Posted 19 hours ago
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