Configuration Manager - ITIL

Oue Client is looking for a Configuration Manager with ITIL, this is a long-term contract opportunity based out in Richmond, VA (Hybrid)

Key Responsibilities

Develop, implement, and maintain configuration management policies and processes in line with ITIL standards.

·            Own and manage the CMDB, ensuring accuracy, completeness, and compliance.

·            Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.

·            Define and enforce policies for configuration item (CI) identification, control, and reporting.

·            Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.

·            Monitor and audit configuration data to ensure quality and reliability.

·            Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.

·            Provide leadership and guidance to IT teams on configuration management best practices.

·            Support IT governance, risk, and compliance initiatives.

Qualifications

·            ITIL Foundation certification (Intermediate or Expert level preferred).

·            Proven experience in Configuration Management within an ITIL environment.

·            Proven experience in Configuration Management within an Azure environment.

·            Strong knowledge of Ivanti Neurons for ITSM

·            Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.

·            Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.

·            Excellent analytical, problem-solving, and documentation skills.

·            Ability to work collaboratively across technical and business teams.

·            Strong communication and stakeholder management skills.

Preferred Skills

·            Experience with automation tools for configuration management.

·            Familiarity with cloud environments (Azure, AWS, Google Cloud Platform).

·            Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).

·            Familiarity with audit and compliance frameworks

·            Knowledge of COV policies and standards.