IT Support Technician

Description

We are looking for an IT Support Technician to provide day-to-day technical support for a manufacturing facility in Gary, Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving end-user issues, maintaining reliable local technology operations, and serving as a trusted IT presence on site. The role begins fully onsite and may transition to a hybrid schedule after the first 90 days based on business needs.

Responsibilities:
Deliver first-line and second-line support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.
Maintain desktops, laptops, printers, scanners, and mobile devices to keep workplace technology functioning efficiently across the site.
Investigate connectivity and infrastructure problems involving wired networks, wireless access, and core network services, escalating when needed.
Support Microsoft 365 and Windows 10/11 environments, including user setup, account assistance, and routine system troubleshooting.
Track incidents and service requests through the ticketing process while providing clear updates and dependable customer service.
Keep accurate records for hardware inventory, technical procedures, and local support activity to improve continuity and accountability.
Work closely with plant leadership and other internal stakeholders to help ensure dependable IT operations within an industrial setting.
Take ownership of site-level technology needs and coordinate with broader IT teams on upgrades, implementations, or operational changes when required.

Requirements

At least 2 years of hands-on experience in desktop support, help desk, field support, or a similar IT support role.
Practical knowledge of troubleshooting and supporting Windows 10 and Windows 11 systems.
Experience assisting users with Microsoft 365 and performing basic administrative tasks.
Ability to support common end-user equipment, including PCs, laptops, printers, scanners, and mobile devices.
Foundational understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
Strong communication and customer service skills with the ability to work independently in a site-based support role.
Experience maintaining technical documentation, asset records, and service ticket updates.
Background in manufacturing or industrial environments, familiarity with Ubiquiti UniFi, or certifications such as CompTIA A+ or Network+ are preferred.

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