Jira Platform Administrator

Description

Jira Platform Administrator

On-site | Austin, TX | Contract

Robert Half is hiring a Jira Platform Administrator to support service operations through thoughtful platform design, administration, and process enablement. This long-term contract position is ideal for someone who can combine technical configuration expertise with a consultative approach to building scalable, user-friendly service management solutions. The role will work closely with IT and business stakeholders to shape effective workflows, improve service visibility, and strengthen operational consistency across teams.

Responsibilities:

Oversee the day-to-day administration of Jira Service Management, including service projects, customer portals, workflows, request forms, and queue structures.

Build and refine SLA rules, automation logic, notification schemes, and access controls to support reliable and accountable service delivery.

Partner with service owners and cross-functional stakeholders to gather requirements and convert operational needs into practical Jira Service Management designs.

Create scalable service models, request catalogs, and portal experiences that are easy for end users to navigate and aligned with established service management practices.

Establish configuration standards, reusable templates, and governance approaches that promote consistency across multiple service teams.

Assess native platform capabilities, marketplace applications, and system integrations to recommend solutions that improve performance and usability.

Support the configuration of incident, request, problem, change, and knowledge processes within the platform.

Develop dashboards, reports, and visibility tools that help operational teams and leadership monitor demand, service quality, and process compliance.

Lead workshops, produce documentation, and provide user guidance to encourage adoption and effective use of Jira Service Management.

Contribute to ongoing service management maturity by identifying workflow improvements, automation opportunities, and enhancements to approval or escalation models.

Requirements

Hands-on experience administering Jira Service Management in a detail-focused environment.
Proven ability to design service management solutions that are scalable, intuitive, and aligned with business needs.
Strong experience configuring workflows, SLAs, queues, automations, portals, and permission structures.
Ability to communicate effectively with both technical teams and non-technical stakeholders during planning and implementation efforts.
Experience supporting service processes such as incident, request, problem, and change management.
Background working in enterprise-level or multi-team service environments.
Familiarity with reporting, dashboards, and metrics used to measure service performance and operational trends.
Atlassian certifications, experience with Assets, or exposure to Cloud and Data Center environments are considered an advantage.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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