ServiceNow Tech Lead - Travel to Charlotte, NC (2-3 days in a month) (W2-INDEPENDENT CANDIDATES ONLY)

MUST BE AUTHORIZED TO WORK FOR ANY EMPLOYER IN USA.

ONLY OPEN FOR INDEPENDENT CANDIDATES THAT CAN WORK ON W2 ONLY

NO THIRD PARTY CANDIDATES OR C2C CANDIDATES FROM STAFFING AGENCIES/RECRUITERS/EMPLOYERS

Vendor Domain Technical Lead ServiceNow Tech Lead

Duration: 6-month contract to potential hire

Location: Remote/Charlotte, NC Local to CLT strongly preferred

Lead Technical Engineer (Vendor Team):

• The Tech Lead will tightly partner with the Product Manager of the pod to collectively enable successful product delivery - alignment of technical execution to achieve business goals and outcomes

• Anchors the technical integrity of the product, guiding engineering decisions and feasibility

• Determines HOW the product will be built efficiently, securely and scalably

• Leads architectural decisions, code quality and engineering best practices

• Architectural decisions should be made based on standards and guidance provided by Data & Solutions Architect(s)

• Owns technical delivery and quality

• Supports technical team growth, removes, technical blockers, and ensures engineering velocity

• Includes but is not limited to:

• Day-to-day technical execution with 'team/pod'

• Team Guidance in 'Breaking Down the Work'

• Support in translating high-level requirement into technical tasks and stories

• Assess complexity & effort

• Collaborates with engineers and technical resources other teams

• Includes Entire Vendor Domain:

• Back-end Infrastructure/MDM/Data Pipelines/etc
• Service Now Internal/External requirements
• Dev-Ops requirements
• Cross-functional Requirements (S4/Adams/SSO/etc)

• Oversees Spike work
• Oversees proper technical documentation in Confluence
• Define and enforce technical standards, best practices, arch guidelines
• Design and define Vendor Enterprise Architecture (end-to-end) in partnership with the Data & Solutions Architect(s)
• Close partnership with Dev-Ops to ensure work is scoped and meets requirements

• Will also pick-up work/stories/tasks (50% of time hands-on-keyboard)
• Scalability, Security, and Performance - Technical Roadmap

• Mitigating technical debt

• Identify and mitigate technical risks or bottlenecks in development

• Defect Triaging and troubleshoot critical issues and guide resolution
• Perform code reviews, UAT Testing Plans, ensure robust testing
• Drive continuous integration best practices

• Support team growth and support

• Identify and surface gaps in resources (expertise and quantity)

Service Now Developer (Service Now Implementation)

• Develop and customize ServiceNow applications using Service Now primary scripts
• Create and configure workflows, UI Policies, business rules, client scripts, and scheduled jobs
• Design and implement forms and request fulfillment workflows
• Develop custom portals and UI/UX components
• Integration & API Development

• Integrate ServiceNow with third-party applications

• Develop and maintain custom integrations

• Work with cross-functional technical stakeholders on integration requirements

• Identity Access Management/RBAC Management
• Testing and Deployment
• Administration & Maintenance - security configurations, and user administration
• Maintenance -

• Platform upgrade and other instance management

• Monitoring system performance and troubleshooting issues