Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for staff and faculty in Reading, Massachusetts. This Contract position focuses on resolving day-to-day hardware, software, and service desk issues while helping maintain reliable technology operations across the organization. The ideal candidate is comfortable supporting Windows-based environments, managing equipment inventory, and delivering responsive end-user assistance in a fast-paced setting.

Responsibilities:
Provide front-line technical assistance for end users by diagnosing and resolving issues related to computers, email, software, and peripheral devices.
Route more complex problems to the appropriate technical specialists and follow through to help ensure timely resolution.
Set up, image, install, test, and deploy desktops, laptops, operating systems, and approved applications for new and existing users.
Perform routine maintenance, basic repairs, and cleaning for computer equipment and related devices to keep systems in dependable working order.
Track loaner devices, maintain technology inventory records, and coordinate warranty service and repair activity for covered equipment.
Administer the service desk platform, including ticket documentation, operational settings, reporting, and dashboard updates.
Evaluate hardware performance, document recurring issues, and recommend equipment adjustments or replacement options when needed.
Support equipment moves, reconfigurations, and physical deployments while helping ensure proper setup and adherence to recommended standards.
Partner with IT leadership on end-user communications, technology distribution, maintenance planning, and budget-related recommendations.

Requirements

Experience supporting desktop and end-user technology in a help desk or desktop support environment.
Working knowledge of Active Directory and user account support tasks.
Proficiency with Microsoft Windows, including Windows 10 troubleshooting and configuration.
Ability to investigate and resolve basic technical issues involving hardware, software, and connectivity.
Experience working with service desk ticketing systems and documenting support activity clearly.
Strong organization skills with the ability to manage inventory, equipment tracking, and multiple open requests.
Effective communication skills and a customer-focused approach when assisting faculty, staff, or other end users.

Technology Doesn't Change the World, People Do.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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