Clincial Systems Analyst

General scope of work:

Servicepoint has a customer seeking a Clinical Systems Analyst for a 6-month temp-to-hire, 100% onsite position in Far Rockaway, NY, for the first 6 months, then a hybrid. This will be standard business hours, 8 AM-5 PM Monday-Friday. This is a healthcare facility, so there will be a Health check background check that will take 3 weeks+ to complete. Due to the number of items needed below in order to work in a healthcare environment, the client strongly prefers someone currently working in healthcare who will cut down on the time to get someone in the door. Individuals will need to be vaccinated or willing to get vaccinated, as well as receive immunizations.

Scope of work: The Clinical System Analyst for Ambulatory Services plays a critical role in ensuring the effective implementation and ongoing support of clinical information systems within Ambulatory Services. This position requires a strong understanding of both IT and clinical processes, with a focus on Ambulatory Services' specific workflows and requirements.

• Provide Analyst support for AthenaOne AthenaHealth software, including updating templates, order sets, creating profiles, access, integrations, and interfaces requirements.
• Provider Athena training; train all physicians, residents, clinical, and non-clinical staff.
• Coordinates testing, implementation, optimization, upgrades, support, and maintenance of clinical systems. Perform function and system testing and assist in parallel, integrated, and usability system testing. Carry out methodical execution of test plans.
• Develop thorough test data and scenarios, coordinate efforts with others as needed, and review test results with department leadership.
• Perform analysis related to understanding, reviewing, interpreting, and documenting current workflow in clinical settings, as well as understanding the impact on electronic systems.
• Based on analysis, plan for and accommodate the impact of system changes and enhancements. Educate staff on new release changes.
• Provide recommendations and guidance about streamlining efforts and best practices within the limitations of information technology capabilities and EHS standards.
• Collaborates on the implementation of new software installations, upgrades, and integration. Participate in the evaluation and selection of proposed new technology, products, and system changes.
• Identify and define required system modifications and/or enhancements to improve existing systems.
• Provide implementation and post implementation support; interact with clinical staff and vendors.
• Provide help desk support, providing daily assistance with application issues and software troubleshooting. Participates in the I.S. on-call rotation.
• Collaborates with Informaticists to optimize clinical system processes by creating workflow analysis and redesign.
• Collaborates with Report Writers to assist in the design of reports and data files.
• Act as a liaison between I.S., Software vendors, clinical departments, and end-users, maintaining a current knowledge of customers' ongoing needs and issues, current procedures, and use of information systems.
• Work independently and in a group as an IT Lead, prioritize tasks, and respond appropriately to urgent needs or requests while meeting deadlines in a largely project-oriented work environment.
• Demonstrate ability to exercise good judgment and problem solve independently.
• Demonstrate the ability to handle multiple projects simultaneously, demonstrating initiative, creativity, resourcefulness, and flexibility, including team leading and project management duties.
• Demonstrate knowledge of Clinical Operations.
• Travel to multiple sites to address any workflow issues or changes with staff.
• Ability to analyze information to form logical and consistent conclusions, and to communicate the logical process to end-users and co-workers.
• Utilize good written and oral communication skills in carrying out own position responsibilities, tasks, and activities, including all phases of documentation, interactions with vendors, users, co-

workers, and management staff. Provide an appropriate and timely level of information to each as required.

• Demonstrable experience with software modules such as MS Office Suite, Windows Current Version, and general knowledge of report writing.
• Perform other tasks as requested and other duties as required by the position.

Qualifications:

• Healthcare background highly preferred
• Minimum of 5 years experience supporting AthenaOne AthenaHealth software required.
• Prior experience managing AthenaOne AthenaHealth software implementations and upgrades required.
• Must have the ability to manage multiple projects and tasks at various stages of development.
• Must be able to demonstrate a high degree of independent access to confidential patient and organization information and must be able to handle such information appropriately.
• Use of standard Office applications is required for this position.
• Project Management and presentation software experience preferred.
• Must have excellent communication and customer service skills.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.