Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to deliver onsite technical assistance for a healthcare organization in Altadena, California. This Contract position will provide short-term leave coverage for approximately 4-6 weeks while supporting daily technology needs across multiple clinic locations. The role is focused on maintaining dependable end-user computing, resolving technical issues quickly, and helping staff stay productive in a fast-paced care environment.

Responsibilities:
Deliver in-person desktop and help desk support for employees across several clinic sites, with the majority of time spent at the main Altadena, California location.
Diagnose and resolve problems involving computers, software applications, printers, peripherals, login access, and basic network connectivity.
Set up, configure, and deploy workstations and related equipment for new and existing staff members.
Track, prioritize, and close service desk requests to reduce disruption and maintain smooth day-to-day operations.
Verify that endpoint devices remain connected and functional across all supported locations.
Assist with onboarding activities, technology moves, and equipment preparation for clinic expansion or new site readiness.
Work closely with internal IT contacts and local staff to provide responsive support and a strong customer service experience.
Travel between assigned healthcare sites as needed to address issues that require hands-on technical assistance.

Requirements

Previous experience providing desktop support or help desk assistance in an onsite, user-facing environment.
Working knowledge of Active Directory, Microsoft Windows, and Windows 10 support.
Ability to troubleshoot common hardware, software, access, and connectivity issues with minimal supervision.
Experience managing or responding to service desk tickets in an organized and timely manner.
Strong communication skills and a customer-focused approach when supporting end users.
Comfortable working across multiple locations and traveling locally as business needs require.
Adaptable, dependable, and able to support approximately 160 end users in a healthcare-related setting.
Ability to complete pre-employment screening, including screening required for all candidates and social media screening.

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