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Product Service Engineer

Tucson, AZ, US • Posted 6 hours ago • Updated 6 hours ago

Contract W2

24 Months

On-site

$38 - $40/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Summary

Payrate: $38.00 - $40.00/hr.

Summary:
The role is centered around product field validation and product problem management for our Company, a Cloud-based fleet management system for the quarry and mining industry. This position offers the opportunity to work with the world’s leading mining companies and evolve into a Subject Matter Expert (SME) in mining technology applications.

Responsibilities

Monitor overall product performance and coordinate improvements in serviceability, reliability, and maintainability with dealers and customers.
Coordinate product problem investigation and resolution using the Continuous Product Improvement (CPI) process.
Collaborate with engineering to develop and implement Interim Corrective Action (ICA) and Permanent Corrective Action (PCA).
Provide technical support and escalation to engineering through Call Center and Sales Force (TSC) to Tier 1 (dealers), Tier 2 (Call Center), and Tier 3 (service engineering) support.
Assist in creating, updating, and improving product service publications and release notes.
Execute field validation plans and/or provide technical assistance on urgent field problems.
Assist with the development of Company’s Technology Training courses content.
Provide technical assistance to internal teams and divisions, including commercial, training, and implementation teams.

Qualifications

2 years of experience.
Preferably BS in software or computer-related domain.
Internships are accepted as job experience.
Comparable background roles: Product Service Consultant.

Skills

Top 3 Skills:
- Network (Ethernet, IP, etc.)
- Cloud Computing (Azure, AWS, etc.)
- IT Technical Troubleshooting
Additional Technical Skills:
- Databases & SQL
- Reporting (Power BI, Tableau, etc.)
- Prior experience in mining or mining technology
Soft Skills:
- Customer Focused
- Effective Communications
- Relationship Management

Pay Transparency: The typical base pay for this role across the U.S. is: $38.00 - $40.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.

Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting  .
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our .

#AditiConsulting
# 26 - 05498

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111892
Position Id: 26-05498
Posted 6 hours ago

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