SAIC
SAIC

Site Support II

Indianapolis, IN, US • Posted 2 hours ago • Updated 2 hours ago
Full Time
On-site
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Job Details

Skills

  • Attention To Detail
  • Optimization
  • Network
  • Videoconferencing
  • Wireless Communication
  • System Imaging
  • Documentation
  • Regulatory Compliance
  • Technical Support
  • Service Level
  • Asset Management
  • Issue Tracking
  • POC
  • Scheduling
  • System Testing
  • Real-time
  • Computer Hardware
  • Customer Satisfaction
  • Cyber Security
  • Laptop
  • VTC
  • WebEx
  • Microsoft
  • Computer Networking
  • Communication
  • Collaboration
  • Management
  • Audiovisual
  • AV
  • Emerging Technologies
  • CompTIA
  • Security Clearance
  • Information Technology
  • Systems Engineering
  • FOCUS

Summary

Job ID: 2615939

Location: Indianapolis, IN, US

Date Posted: 2026-08-20

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: ORA_ON_SITE

Description

We are seeking an experienced, detail-oriented, and versatile professional to join our team as a Site Support II with a primary focus on IT systems support, troubleshooting, and optimization. This elevated position builds on the Level I role by incorporating increased responsibility for diagnosing complex IT issues, managing system deployments, and ensuring network and systems integrity, while still encompassing secondary responsibilities for Audio Visual (AV) and Video-Teleconferencing (VTC) support. If you are a driven individual with advanced IT skills and thrive in a dynamic, fast-paced environment, this role offers exciting opportunities to grow and contribute to innovative solutions supporting our mission! This is an onsite position in Indianapolis, IN.

Role Overview - Site Support
  • Serve as a technical escalation point for diagnosing and resolving advanced IT issues, including computer systems, software applications, networked equipment, and wireless systems.
  • Lead system imaging, hardware deployment, and asset documentation to ensure compliance with organizational standards.
  • Take ownership of IT support tickets, ensuring timely resolution and customer satisfaction while adhering to established service-level agreements (SLAs).
  • Establish and maintain detailed asset management records within a ticketing system.
  • Local POC for AV system installations, upgrades, and integrations tailored to customer needs.
  • Assist with AV and VTC event scheduling, setup, system testing, and real-time troubleshooting to ensure flawless execution.
  • Troubleshoot and implement advanced technical solutions for AV/VTC hardware and software issues to enhance system performance and customer satisfaction.


Role Overview - Program Directed work
  • Strong understanding of the Cybersecurity Maturity Model Certification (CMMC).
  • Maintaining lab computers, laptops, and systems to be able to house CUI.


Qualifications

Required Education & Experience:
  • AA Degree in related discipline and 1+ year of experience, or a high school diploma and 2+ years of related experience.
  • Strong proficiency with VTC platforms (e.g., Cisco Webex, Zoom, Microsoft Teams) and AV control systems (e.g., Crestron, AMX, Extron).
  • Advanced troubleshooting skills for diagnosing IT, AV, and networking issues in fast-paced, dynamic environments.
  • Exceptional interpersonal and communication skills to collaborate with clients, stakeholders, and team members effectively.
  • Ability to prioritize tasks and manage multiple assignments in high-pressure situations.
  • Familiarity with AV industry standards and eagerness to stay current with emerging technologies and best practices.


Certifications:
  • Must be able to obtain CMMC 2.0 Level 1 cert in first 90 days
  • CompTIA certifications a plus
  • CTS cert by AVIXA a plus


Required Clearance:
  • Must be eligible to obtain and maintain a Secret-level security clearance.



Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10111346
  • Position Id: 2615939
  • Posted 2 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.​​​ For more information, visit saic.com. For ongoing news, please visit our newsroom.

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