Information Technology Specialists

Announcement

Details

Open Date
06/01/2026

Requisition Number
PRN45209B

Job Title
Information Technology Specialists

Working Title
IT/AV Specialist

Career Progression Track
P00

Track Level
P2 - Developing

FLSA Code
Computer Employee

Patient Sensitive Job Code?
Yes

Standard Hours per Week
40

Full Time or Part Time?
Full Time

Shift
Day

Work Schedule Summary

This position is located on the U Health campus in St. George and requires 100% onsite support. The primary work hours for this position are Monday - Friday, business hours. This position requires some early mornings, evenings and weekends.

VP Area
U of U Health - Academics

Department
01470 - SOM Computer Support

Location
Campus

City
St. George, UT

Type of Recruitment
External Posting

Pay Rate Range
$50,000 to $60,000/annually

Close Date
08/01/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The IT/AV Specialist provides basic IT desktop support for all departments within the Spencer Fox Eccles School of Medicine, School of Dentistry, the Physician Assistant Program and the Doctorate in Physical Therapy program. This includes building, configuring and installing computers. Configuring and installing laptops and printers and general troubleshooting of all computer equipment. The IT/AV Specialist additionally provides basic AV support for all classroom and meeting rooms in all buildings supported by our team. Provide frontline IT support to students, including assistance with Wi-Fi connectivity, access to university systems, and troubleshooting device-related issues in an academic setting. Assist with exam proctoring and classroom support, including technology setup, real-time troubleshooting during exams, and coordination with program staff to ensure smooth and secure exam delivery. Due to physical location of DPAES staff being located in building owned and managed by Utah Tech University, this position will require professional and timely communication and cooperation with Utah Tech University building management and their IT support staff.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

Role Specific:
IT support includes building, configuring, installing and troubleshooting hardware and software issues. Some network troubleshooting is also possible. This position will be 100% on site and require travel between different locations on campus to support issues. May involve picking up and returning computers, monitors, printers, etc. Position will provide new user setup of computers when new employees begin their employment. Will also provide basic training on policies of using computer equipment on campus. (30-40%).

AV support includes troubleshooting equipment issues in classrooms and meeting rooms. This will include some early morning meeting setup and possibly some later afternoon support. Flexible start and end times may be required to accomplish this task. Provide training for department representatives on how to use AV equipment. (60-70%)

Information Technology Specialists, II

Perform duties across multiple areas of information technology, such as computer hardware, server software, networking, telecommunications, computer support, database analysis, data security, and other areas of the overall IT platform/infrastructure. Responsible for the stability, integrity, and operation of all systems by monitoring, maintaining, supporting, and optimizing all network software, hardware, and operating systems. Report system downtime and performance issues. Conduct analysis, including planning, designing, and evaluating a variety of information technology tools. Respond to user requests for system needs and upgrades. Manage security solutions, including firewalls, antivirus, and intrusion protection systems. Perform scheduled network tasks, update antivirus definition files, monitor network servers, and provide internet and intranet user support. Participate in IT projects to drive technological efficiencies. Requires moderate skill set and proficiency in discipline. Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.

Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

This is a Developing-Level position in the General Professional track.

Job Code: P34632

Grade: P15

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Information Technology Specialists, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Preferences

Preferred Qualifications

• Strong familiarity with Windows and Mac operating systems, including system setup, basic troubleshooting, device configuration, and software installation
• Working knowledge of online meeting platforms (e.g., Zoom, Microsoft Teams), including setup, troubleshooting audio/video issues, and user support
• Understanding of audio-visual signal flow, including microphones, speakers, displays, switchers, and cabling
• Ability to set up, operate, and troubleshoot AV equipment for meetings, presentations, and events
• Knowledge of basic networking concepts (IP addressing, connectivity, bandwidth considerations) as they relate to AV systems
• Experience with other AV control systems (e.g., Crestron, AMX)
• Basic understanding of digital signage systems
• Familiarity with video conferencing hardware (cameras, codecs, DSPs)
• Ability to read and interpret AV system diagrams and schematics
• Strong organizational skills and attention to detail
• Ability to work independently and manage multiple tasks or events simultaneously

Familiarity with Polycom systems and management of those systems.

Type
Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

Online reports may be submitted at ;/strong>

;/strong> This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.