Vigna Solutions Inc.
Vigna Solutions Inc.

Amazon Connect engineer

Remote • Posted 1 hour ago • Updated 1 hour ago
Contract W2
Contract Independent
12 Months
Remote
$60 - $62/hr
Fitment

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Job Details

Skills

  • Amazon DynamoDB
  • Amazon Web Services
  • Amazon Lambda
  • Artificial Intelligence
  • Solution Architecture
  • Software Architecture

Summary

Job Description:

Key Responsibilities

  • Lead the migration of the existing Amazon Pinpoint-based VRU solution to Amazon
  • Connect.
  • Analyze the current voice application architecture and define the migration strategy.
  • Design, develop, and implement Amazon Connect contact flows for inbound and
  • outbound voice interactions.
  • Refactor and enhance existing AWS Lambda functions to support Amazon Connect
  • workflows.
  • Integrate Amazon Connect with AWS services using event-driven architecture.
  • Design and optimize Amazon DynamoDB data models to support voice application
  • requirements.
  • Build and maintain REST APIs using Amazon API Gateway and AWS Lambda.
  • Configure Amazon Connect components, including:
    • Contact Flows
    • Queues
    • Routing Profiles
    • Contact Attributes
    • Lambda Integrations
    • Outbound Campaigns (if applicable)
  • Develop and maintain IVR/VRU business logic for customer self-service experiences.
  • Implement monitoring, logging, and troubleshooting using Amazon CloudWatch.
  • Ensure secure implementation using AWS IAM and Secrets Manager.
  • Perform unit, integration, and end-to-end testing.
  • Utilize Devin AI to improve development productivity.
  • Document solution architecture, deployment procedures, and operational runbooks.

Required Skills

AWS Services

  • Amazon Connect
  • Amazon Pinpoint
  • AWS Lambda
  • Amazon DynamoDB
  • Amazon API Gateway
  • Amazon SQS
  • Amazon SNS
  • Amazon EventBridge
  • AWS IAM
  • Amazon CloudWatch
  • AWS Secrets Manager
  • AWS Step Functions (preferred)
  • AWS CloudFormation, AWS CDK, or Terraform

Voice & Contact Center

  • Amazon Connect Contact Flows
  • IVR/VRU design and implementation
  • Inbound and outbound voice call workflows
  • Contact routing and call flow orchestration
  • Voice application troubleshooting
  • Programming
  • Python and/or Node.js
  • RESTful API development
  • JSON
  • AWS SDK

Development & DevOps

  • Git
  • CI/CD pipelines
  • Infrastructure as Code (IaC)
  • Experience using AI-assisted development tools such as Devin AI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10182300
  • Position Id: 9053244
  • Posted 1 hour ago
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