V-Soft Consulting Group, Inc
V-Soft Consulting Group, Inc

Field Services Support

Cedar Rapids, IA, US • Posted 4 hours ago • Updated 4 hours ago
Contract W2
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • IT Management

Summary

Field Services Support (Onsite)
Primary Location: Cedar Rapids, Iowa

V-Soft Consulting is currently hiring for a Field Services Support for our premier client in Cedar Rapids, Iowa.

Education and Experience »
  • Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
  • Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
  • Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value
  • Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
  • ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.
  • Availability: Participation in an on-call rotation as necessary to support critical business functions.

WHAT YOU’LL DO:
Job Responsibilities:
Regional Technical Support & Coordination (35%):
  • Provide timely, day-to-day technical support for site-specific IT systems and processes.
  • Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required
  • Collaborate with local and remote IT teams to align technological solutions with specific business functions.
  • Act as a primary liaison for business units to support local resources containing IT components.
  • Endpoint Management & Automation (25%)
  • Manage and maintain local computer hardware, including peripherals and specialized site equipment.
  • Ensure all systems remain secure and functional through routine firmware patching and security software management.
  • Develop or modify automation and scripting to improve site-specific efficiency.
  • Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable.  SCCM and Zoho Endpoint Central. PowerShell
Application & Productivity Support (20%):
  • Manage desktop productivity suites, ensuring they are accessible and properly patched.
  • Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance.
  • Document site-specific configurations and share knowledge with the Service Management team.
Network Infrastructure & Connectivity (10%):
  • Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki
  • Monitor site ICN circuits and external communication circuits to minimize downtime.
  • Communicate planned maintenance and outage status to site executives and management.
Administration & Compliance (10%):
  • Track all support activities and vendor-related issues via the DOM-DoIT ITSM system.
  • Produce step-by-step technical documentation and weekly status reports for projects and tasks.
  • Participate in on-call rotations and team meetings as required. PRN - infrequent

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: vsky001
  • Position Id: 108331
  • Posted 4 hours ago
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