Technical Support

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and Responsibilities Include: Resolve technical issues and closing out assigned.Service/Incidents requests within the agency's Service Level Agreements.Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.Provide assistance with installation, operation

Active Directory, Printers, & Server Administration Work Location: In-office daily to start, progressing to telework (hybrid with two days onsite (1800 Elmerton Avenue, Harrisburg, PA 17110)). Schedule can be discussed during interview. Workhours: 8AM to 5PM (hourlong lunch) Start date can be ID''d upon after compliant PATCH and PSP background checks related to employment and CJIS policies have been processed and approved. Candidate must go onsite on their first day to pick up commonwealth-iss

Duties & Responsibilities: a. Respond to service requests and service incidents reported by staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts

The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance. This team teleworks on every Friday. This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at- 1101 South Front St., Harrisburg, PA 17104 Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there. This is