AWS Contact Center Engineer

Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco

Job Summary: We now need someone with experience working at a Lead level. We are working to redesign a CI/CD pipeline for Amazon Connect so the pipeline uses AI to accelerate feature creation & delivery. Well need a lead whos skilled in this area. The skillset includes experience in designing, implementing, and supporting cloud-based contact center solutions. Strong hands-on expertise in Amazon Connect, Amazon Lex, AWS Lambda, Harness, CI/CD pipelines, Terraform, and GitHub Actions, with proven

Contact Center Architect Healthcare Remote is fine(EST or CST) c2c or w2 independent contractors Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience Business IT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and

Contact Center Architect Remote is fine Amazon Connect | Member, Provider & Self-Service Experience BusinessIT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role)Drive the conversation with the business lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and the why behind every requirement.Bridge business and IT translate business intent into clear techni