Supply Chain Support Analyst

RESPONSIBILITIES:
Kforce has a client in Philadelphia, PA that is seeking a Supply Chain Support Analyst. This role is onsite Monday through Friday.

Summary:
The Supply Chain Support Associate plays a critical role in handling/triaging incoming inquiries from both internal and external Supply Chain stakeholders to ensure that questions are answered and/or that inquiries are referred to the right personnel/department. This includes providing guidance on new item requests, contract needs, requisitions, purchased orders and deliveries.

Essential Functions:
Respond to internal and external supply chain stakeholder inquiries:
* Utilize a ticketing tool to manage and respond to internal and external customer service inquiries related to various supply chain functions promptly
* Escalate/triage tickets as necessary to ensure that inquiries are appropriately handled by the correct departments
* Follow standard procedures to ensure consistency and efficiency in handling customer requests

Adherence to (SLAs):
* Comply with key SLAs including response times and resolution times for customer inquiries.
* Monitor and track ticket progress to ensure timely resolution in accordance with established SLAs; Report any potential delays or issues in meeting SLAs to management promptly and propose solutions

Support development and maintenance of customer service materials:
* Ensure that all materials are comprehensive, current, and easily accessible to both internal and external customers (as needed)
* In collaboration with the SCM Education Coordinator, communicate training materials and requirements to stakeholders, including SCM leadership, team members, and external partners, and obtain buy-in

Maintain understanding of supply chain operations:
* Maintain a thorough understanding of supply chain processes, standards, and best practices
* Stay updated on changes within the supply chain to provide accurate information to customers

REQUIREMENTS:
* Workday support experience
* Proficiency in customer service ticketing tools and software
* Strong problem-solving abilities and a proactive approach to addressing customer issues

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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