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Helpdesk/ System Admin - Onsite in Norwood, MA

Norwood, MA, US • Posted 2 hours ago • Updated 2 hours ago

Contract W2

Contract Independent

6 Months

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Help Desk
Customer Service
Printers
Computer Hardware
Microsoft Windows

Summary

Our client needs a Help Desk/System Admin for a 3-month contract with possibility of extension. They are looking for people with a strong foundation in Help Desk that are looking to grow their career. Bi-lingual candidates are a big plus.

Responsibilities:

Configure, install, and physically troubleshoot client devices, including but not limited to, desktops, laptops, printers, smart phones and mobile hand-held computers / ancillary equipment
Personally, interact with user community for hardware lifecycles, technical troubleshooting, and user requests
Provide high level of service and support to employees as you receive, assess, troubleshoot and resolve technical issues in-person and remotely by telephone, cell phone, and various support technologies
Log/manage incidents and requests using the Help Desk ticketing system
Update and create support knowledge
Physically troubleshoot hardware and create vendor service requests when applicable
Provision new hardware (image) as required
Troubleshooting, support, and preventative maintenance for production technology (e.g. Label, Printers, Handhelds, Touchscreens, Tablets)
Complete workstation setups/moves
May include limited travel to local, off-site offices
Other duties as assigned

Qualifications:

Familiarity with the MS Windows Operating System (7, 10), MS Office, and TCP/IP networking
Must be a team player and demonstrate a willingness to help co-workers
Must demonstrate the capability of multi-tasking, analyzing, and problem solving in stressful
situations
Must possess proven customer service skills in a fast-paced, dynamic environment
Must demonstrate willingness to work flexible hours
Careful attention to detail
Excellent interpersonal and customer service skills
Strong written and oral communication skills *Bilingual (Spanish/Portuguese) preferred.
Ability to lift 25+ pound

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90839886
Position Id: 8982864
Posted 2 hours ago

Contact the job poster

Celeste Weiss

Recruiter @ PMO Partners, LLC

View Profile

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