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Desktop Support Technician

Hybrid in Denver, CO, US • Posted 3 days ago • Updated 3 days ago

Contract Independent

Contract Corp To Corp

Contract W2

18 Months

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Asset Management
ServiceNow
Onboarding
Remote Support
SLA
Software Installation

Summary

The Service Provider will provide and maintain the following duties and responsibilities:

Imaging and Deployment of Computers:
Preparing desk-facing devices (including but not limited to laptops, desktops, phones, and printers) using OIT standard methods. Also, the installation of software, drivers, and updates before deploying the device to the intended user.
Device Surplus:
Breaking down and removing hard drives from out-of-warranty or disabled devices, cataloging them, and transporting them to their location of destruction.
Asset Management:
Maintaining accurate information within OIT s asset management systems or all desk facing devices (including but not limited to laptops, desktops, phones, and printers)
Incident Ticket Completion
Providing customers with break-fix tier one and two troubleshooting support to be tracked within the Service Now ticketing system. These tickets will be completed within the SLA time limit.
Task Ticket Completion:
Provide customers with tier one and two serviceable action items including software installation, device setup, device transportation/removal, shipping, and other non-break-fix action items. These tickets will be completed within the SLA time limit and kept up to date with notes at minimum once per week until resolved.
Multi Agency Assistance:
The contractor will be asked to assist one or more of the following agencies and is expected to be able to travel and have a mode of transportation between agencies in the Denver Metro area.
Vulnerability remediation
Office move support
Peripheral support: Monitors, docks, printers, headsets,etc.
Onboarding and offboarding End User support
Meeting Attendance:
Attend project update and status alignment meetings.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90975901
Position Id: 8969693
Posted 3 days ago

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