Job#: 3024151 Job Description: Support Lab Engineer - Safety TeamRole OverviewThe Support Lab Engineer for the Safety Team at our client plays a critical role in ensuring product safety through hands-on laboratory analysis and testing of devices. This position serves as the technical foundation for product safety investigation, combining meticulous documentation practices with advanced analytical testing capabilities to support the broader safety engineering team's mission of identifying and mitigating product safety risks across our client's consumer electronics portfolio, including smart speakers, tablets, e-readers, and wearables.
Typical Requirements/ Job DescriptionEducation- Bachelor's degree in Engineering, or related technical field
- Equivalent combination of technical training and hands-on experience may be considered
Technical Skills- Proficiency with laboratory test equipment (oscilloscopes, digital multimeters, power supplies)
- Experience with advanced imaging systems (X-ray, CT scanning preferred)
- Ability to read electrical schematics and PCB layouts
- Understanding of thermal analysis principles and methodologies
- Soldering skills for component-level rework, test lead attachment, and troubleshooting
- Familiarity with system design architecture and failure modes and causes
- Strong attention to detail for documentation and photography
- Ability to download, extract, and interpret device logs and cloud data (training provided)
- Proficiency with JIRA or similar issue tracking systems for technical documentation
- Comfortable working with third-party laboratories and external partners
Key ResponsibilitiesDevice Triage & Documentation- Receive and process field safety devices returned to Lab126 for analysis
- Apply established labeling protocols to incoming equipment and samples, including cables, adapters, and devices
- Capture detailed photographic documentation of devices at various stages of analysis
- Maintain organized tracking of all devices under investigation
- Download and extract device logs from hardware and cloud sources
- Interpret log data to identify anomalies, failure patterns, and relevant diagnostic information
Testing & Analysis- Conduct thermal testing and thermal analysis on suspected failure units
- Perform functional testing to verify device behavior and identify anomalies
- Execute visual observation and inspection protocols
- Operate advanced diagnostic equipment including X-ray systems, CT scanners, and Lock-In Thermography (LIT)
- Use oscilloscopes and digital multimeters for electrical signal analysis and verification
- Perform component-level soldering for troubleshooting, component swapping, and attaching test leads
- Support electrical failure analysis investigations
- Analyze device and cloud logs to correlate hardware failures with software events
Technical Evaluation- Read and interpret electrical schematics and PCB layouts
- Navigate complex board designs to identify components and failure points
- Collaborate with systems safety engineers on root cause investigations
- Coordinate with third-party failure analysis laboratories for specialized testing and analysis
- Communicate technical findings and requirements to external lab partners
Documentation & Cross-Functional Collaboration- Create and maintain detailed JIRA tickets documenting investigation findings, test results, and analysis progress
- Upload relevant photos, test data, logs, and documentation to JIRA for team visibility
- Interact with safety engineers, reliability teams, product design teams, and failure analysis specialists through JIRA and direct communication
- Provide regular updates on investigation status and findings
- Ensure testing procedures meet quality standards and compliance requirements
- Maintain laboratory equipment and ensure proper calibration
- Follow safety protocols and laboratory best practices
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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