12+ years of relevant work experience
- Field Service Lightning
- Sales Cloud
- Service Cloud
- Business Solutioning (Expert)
- Enterprise Integration Strategy
Role Summary:
We are seeking a highly skilled Salesforce Architect with deep expertise in Salesforce Field Service (FSL) to design, govern, and deliver scalable, secure, and high-performing field service solutions. The architect will define end-to-end Salesforce architecture, lead complex implementations, and ensure alignment with enterprise standards and business objectives.
Key Responsibilities:
Salesforce Architecture & Solution Design
- Define end-to-end Salesforce architecture for Field Service implementations
- Design scalable solutions using Service Cloud, Field Service Lightning, Experience Cloud, and platform capabilities
- Establish architectural standards, design patterns, and best practices
- Ensure solutions meet performance, scalability, security, and compliance requirements
Salesforce Field Service Expertise
- Architect solutions leveraging Salesforce Field Service, including:
o Work Orders, Service Appointments, Assets, and Entitlements
o Scheduling, Optimization, Dispatcher Console, and Emergency Workflows
o Skills-based routing, Service Territories, and Operating Hours
o Field Service Mobile App configuration and offline capabilities
- Design complex scheduling and optimization strategies for large technician workforces
- Enable asset-centric service models and preventive maintenance use cases
Technical Leadership & Governance
- Lead and mentor Salesforce developers, admins, and consultants
- Review solution designs, configurations, and code for quality and compliance
- Drive architectural governance through design reviews and documentation
- Resolve complex technical issues and performance bottlenecks
Integration & Data Architecture
- Design and oversee integrations with ERP, Inventory, IoT, GIS, and third-party scheduling systems
- Define integration patterns using REST/SOAP APIs, Platform Events, Change Data Capture, and Middleware (MuleSoft preferred)
- Architect data migration and data quality strategies
- Ensure data security, sharing, and compliance across integrated systems
Automation, Customization & Performance
- Architect automation using Flows, Apex, Lightning Web Components (LWC), and Validation Rules
- Optimize system performance for high-volume work orders and mobile users
- Define strategies for bulk processing, error handling, and monitoring
Agile Delivery & Stakeholder Engagement
- Collaborate with Product Owners, Business Analysts, and business stakeholders
- Provide architectural input during backlog grooming, sprint planning, and release planning
- Translate complex technical concepts into business-friendly language
- Support UAT, go-live, and post-production stabilization
Security, Compliance & Release Management
- Design Salesforce security model including profiles, permission sets, role hierarchy, and sharing rules
- Ensure compliance with enterprise and regulatory standards (e.g., SOX, GDPR, HIPAA where applicable)
- Define CI/CD strategy and DevOps best practices using tools like Copado, Gearset, or Salesforce DevOps Center
Required Skills & Qualifications
Salesforce Technical Skills
- Deep expertise in Salesforce Service Cloud and Field Service Lightning
- Strong hands-on experience with Apex, LWC, SOQL, Flows, and Salesforce APIs
- Experience with Salesforce mobile and offline architectures
- Strong understanding of Salesforce limits and performance optimization
Architecture & Domain Skills
- Proven experience architecting large-scale Field Service solutions
- Strong understanding of field service business processes: dispatching, workforce management, inventory, and asset servicing
- Experience with multi-org, multi-cloud Salesforce environments
Soft Skills
- Strong leadership, communication, and stakeholder management skills
- Ability to influence architectural decisions across business and IT teams
- Experience working in global, distributed Agile teams
Preferred Qualifications & Certifications
- Salesforce Certified Technical Architect (CTA) or progress toward CTA
- Salesforce Certified Field Service Lightning Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Integration Architecture Designer
- Experience with industries such as Utilities, Manufacturing, Medical Devices, Telecom, or Energy
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