Help Desk Technician (Overnight)

Overview

We're looking for an entry-level IT Support Technician to help support a large enterprise environment within a financial institution. This role is ideal for someone early in their IT career who wants hands-on technical experience, exposure to enterprise tools, and the opportunity to grow within a well-established team. You'll be supporting both help desk and desktop teams and will have flexibility to focus more on the areas you enjoy most-whether that's customer-facing support or hands-on technical work.

What You'll Work On

This role supports ongoing IT projects and daily operations. Responsibilities include a mix of end-user support, hardware work, and documentation:

• Provide Tier 1 help desk support as the first line of defense via phone and ticketing system
• Troubleshoot basic hardware, software, and peripheral issues
• Support desktop break-fix, printer support, and device installations
• Assist with Microsoft 365 (O365) rollout activities
• Log, track, and document incidents using the ServiceNow (Sharewell) ticketing system
• Escalate issues to Tier 2/3 teams when appropriate
• Assist with asset management, imaging, inventory tracking, and equipment organization
• Support simple project setups and staging of IT equipment
• Perform light physical tasks such as moving equipment, palettes, and drive grids

The manager is flexible in assigning responsibilities. If you prefer customer support and calls, you can focus more on help desk duties. If you enjoy hands-on work and troubleshooting, you may focus more on desktop and on-site support.

Required Skills & Qualifications

• Strong customer service mindset and professional communication skills
• Comfortable working with end users in a support-focused role
• Ability to work well in a team-based environment
• Interest in IT, technology, and learning new systems
• Basic understanding of computers, troubleshooting, or help desk workflows is helpful (but not required)
• Positive attitude and willingness to take feedback and grow

Work Environment

You'll be supporting the Help Desk Team and Network Operations Center (NOC) in a professional enterprise setting. The team is close-knit, collaborative, and supportive, making it a solid environment for learning and development. This role is on a night shift (10:30 PM - 7:00 AM).

Why This Role Is Open

A current contractor is transitioning into a full-time role, and the team is hiring a backfill to maintain overnight coverage and support business operations.

Why This Is a Good Opportunity

• Hands-on exposure to a large enterprise IT environment
• Experience supporting a financial institution
• Opportunity to learn IT best practices, processes, and tools
• Potential to grow and expand within the organization
• Strong foundation for a long-term IT career

Ready to Apply?

If you're looking to build real-world IT experience, work with a solid team, and gain exposure to enterprise systems, this role is a great next step.
Job Type & Location
This is a Contract position based out of Honolulu, HI.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Honolulu,HI.
Application Deadline
This position is anticipated to close on Mar 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.