Benefits Administrative Assistant

Position Summary

• Provide administrative support to the Benefits Team, including employee benefits administration and communication.
• Monitor and manage inquiries received through shared email inboxes and/or ServiceNow.
• Respond to routine questions and requests, escalating inquiries outside the scope of responsibility to the appropriate team.
• Answer and direct inquiries received by phone, email, and physical mail.
• Handle confidential and time-sensitive information with professionalism and discretion.
• Assist in preparing and distributing regularly scheduled reports.
• Maintain organized electronic filing systems and ensure records are properly maintained.
• Use Microsoft Word, Excel, Adobe Writer, Oracle, and other relevant systems to support administrative activities.
• Ensure requests are completed accurately, thoroughly, and within established deadlines.
• Manage multiple tasks and deliverables in a fast-paced environment.
• Communicate professionally with employees, team members, and other stakeholders.

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Customer service or call center experience, preferably involving phone and email inquiries.
• Excellent attention to detail and organizational skills.
• Ability to work independently and manage multiple requests and deadlines.
• Ability to handle confidential information appropriately.
• Proficiency in Microsoft Word and Excel.
• Ability to work effectively in a fast-paced environment.

• Previous experience in an administrative support role.
• Previous experience supporting an HR or employee benefits department.
• Familiarity with ServiceNow, Oracle, Adobe Writer, or similar business systems.
• Experience managing shared inboxes, maintaining electronic records, and preparing reports.