Hi
Greetings from Smart Folks…!!!
My name is Kumar we have a job opportunity for you as L1 Analyst (Business-Level Proficient) one of our client based at Austin, TX and Raleigh, NC find the Job description below, if you are available and interested, please send us your word copy of your resume with following detail to Or please call me on to discuss more about this position.
Job Title: L1 Analyst (Business-Level Proficient)
Location: Austin, TX and Raleigh, NC
Duration: Full Time
Start Date: ASAP
No. of Openings – 02
Job Details:
Ensure at least one L1 Analyst is business-level proficient in both Spanish and Portuguese —
Global Partner Support L1 Support Analyst
We need people that are focused on B2B outbound support help, ideally with service based businesses.
These are more help desk functionality vs the support we are looking for.
Role Overview
The Global Partner Support L1 Support Analyst plays a critical role in partner and merchant performance by conducting app reviews, identifying issues, and coordinating timely resolutions. This entry-level position supports day-to-day app review workflows, starting with app review and may expand to other processes including anomaly detection as business needs evolve.
Location: Hybrid – In-office required Tuesday through Thursday
Primary Location: Austin, TX
Alternative Location: Raleigh, NC
Key Responsibilities
- Conduct reviews of partner and merchant applications using established criteria
- Investigate issues by reviewing available data and cross-referencing key systems
- Coordinate with internal stakeholders and B2B partners to gather additional context and
- propose next steps
- Use predefined templates and guidance to communicate issues and drive resolution
- Maintain documentation of reviews, findings, and outcomes in designated platforms
Technical Skills & Tools
- Strong proficiency with macOS is required — candidates must be comfortable navigating
- and working within a Mac-native environment
- Comfortable working with macOS native apps (e.g., Numbers, Safari)
- Ability to navigate multiple systems in a fast-paced environment
- Familiarity with data visualization tools like Tableau
- Basic understanding of CRM platforms
Communication & Collaboration
- Fluent in English (verbal and written) with strong attention to detail
- Clear and outcome-oriented communicator who can simplify technical concepts
- Able to follow standardized response processes and templates effectively
- Collaborative mindset and experience working cross-functionally with technical and
- Experience with B2B partner support processes is highly valued
Analytical & Problem-Solving Abilities
- Self-starter with a methodical approach to problem-solving
- Able to analyze multiple criteria simultaneously to identify patterns or root causes
- Prioritize tasks and manage multiple reviews with minimal supervision
- Capable of synthesizing complex information and outlining actionable resolution steps
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