Data Center Operations Lead/Manager - L3

Job Title: Data Center Operations Lead / Manager – L3

Location: Santa Clara, CA

Work Mode: Onsite

Duration: Long-term Contract

Job Summary

We are looking for an experienced Data Center Operations Lead / Manager to manage a team of 6 L1/L2 Data Center Technicians. This role will oversee daily data center activities, provide L3 technical support, handle escalations, and ensure server and network equipment is installed, tested, and maintained properly.

Responsibilities

• Lead and manage a team of 6 L1/L2 Data Center Technicians.

• Plan and assign daily data center activities and priorities.

• Provide L3 technical support and resolve escalated issues.

• Oversee server and switch installation, relocation, testing, and cabling.

• Ensure proper rack-and-stack and cable management practices.

• Coordinate with network/infrastructure teams to verify connectivity.

• Oversee installation and replacement of NICs, drives, memory, and other hardware.

• Support server staging, unboxing, preparation, and deployment.

• Monitor team performance, work quality, and completion of tasks.

• Manage server audits, inventory, equipment tracking, and consumables.

• Troubleshoot hardware and basic connectivity issues.

• Train, coach, and support L1/L2 team members.

• Maintain accurate documentation and operational records.

• Identify process improvements to increase team efficiency and service quality.

Required Qualifications

• 5+ years of data center, server, or infrastructure support experience.

• Previous experience as a Data Center Lead, Supervisor, or Manager.

• Hands-on experience with GPU, servers, switches, rack-and-stack, cabling, and hardware installation.

• Experience troubleshooting server/hardware issues.

• Knowledge of NIC, memory, drive, and other server components.

• Experience managing or leading technical support teams.

• Strong communication, troubleshooting, and organizational skills.

• Ability to work in a hands-on, onsite data center environment.

This is a hands-on L3 leadership role combining team management, technical escalation support, and data center operations.