Helpdesk Technician

Houston, TX, US • Posted 17 hours ago • Updated 7 hours ago

Contract Independent

On-site

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Windows
MAC
Helpdesk
Apple

Summary

Help Desk Technician Position Summary

We are seeking a dependable and customer-focused Help Desk Technician to provide Level 1 technical support to end users in a mixed-device environment. This role supports day-to-day IT operations, including troubleshooting hardware, software, and connectivity issues across both Windows and Apple platforms.

The ideal candidate has hands-on experience supporting users in environments that include Windows PCs and macOS devices.

Key Responsibilities

Provide Level 1 technical support via phone, email, and ticketing system
Troubleshoot hardware, software, printer, and basic network connectivity issues
Support Windows 10/11 and macOS operating systems
Assist users with Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)
Perform password resets and manage user accounts in Active Directory / Azure AD
Configure and deploy desktops, laptops (PC and Mac), and peripheral devices
Assist with system updates, patches, and basic software installations
Support onboarding and offboarding processes (account setup, device provisioning)
Log and document incidents, service requests, and resolutions accurately
Escalate complex issues to Level 2 support as needed
Follow IT security policies and company procedures

Required Qualifications

1+ year of Help Desk or IT Support experience (Level 1 environment)
Experience supporting both Windows and macOS environments
Basic knowledge of Active Directory and Microsoft 365
Understanding of computer hardware, peripherals, and basic networking concepts (TCP/IP, Wi-Fi, VPN)
Strong troubleshooting, communication, and customer service skills
Ability to manage multiple tickets in a fast-paced environment

Preferred Qualifications

Experience with ticketing systems (ServiceNow, Jira, Freshdesk, etc.)
Exposure to mobile device support (iPhone/iPad)
Familiarity with basic MDM or endpoint management tools
CompTIA A+ or similar certification

Education

Associate's or Bachelor's degree in IT or related field preferred
Equivalent work experience considered

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10363906
Position Id: 2026-851
Posted 17 hours ago

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