Support Desk Specialist III

RESPONSIBILITIES:
Kforce's client in Charlotte, NC is seeking an experienced and customer-focused Support Desk Specialist III professionals to join the IT Shared Services team of our mass telecommunications client. This role is responsible for delivering high-quality Level 1 technical support in a fast-paced enterprise environment while maintaining professionalism and strong communication with end users. The ideal candidate will possess excellent troubleshooting skills, strong attention to detail, and the ability to remain calm and composed under pressure.

Key Responsibilities:
* Provide IT phone support for internal users
* Perform identity verification procedures
* Assist users with MFA credential registration and modifications
* Accurately document all support activities within the ticketing system
* Manage an expected average call volume of approximately 35 calls per day
* Utilize Help Desk documentation and knowledge base resources to resolve user issues effectively

Support network user account modifications including:
* Password resets
* Account unlocks

Deliver Level 1 Help Desk support for:
* Outlook
* Web browsers
* Remote connectivity issues
* General desktop support

REQUIREMENTS:
* Strong interpersonal and customer service communication skills
* Ability to remain professional and composed in high-pressure situations
* Excellent written communication skills with accurate grammar, spelling, and punctuation
* Strong attendance and punctuality record
* Ability to work collaboratively in a team environment
* Comfortable adhering to a business casual dress code
* Ability to quickly search, interpret, and apply technical documentation during support calls

Preferred Experience:
* Previous Help Desk or IT Support experience in a corporate environment
* Experience supporting Microsoft Outlook, MFA tools, and remote access technologies
* Familiarity with ticketing systems and user account administration

If you are a dependable IT support professional who thrives in a customer-focused environment, we encourage you to apply.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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